Management Support Team Administrator

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.

Nearly 3,200 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 900+ staff provide non-clinical support, including cleaning, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us

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JOB DESCRIPTION/PERSON SPECIFICATION

YOUR APPLICATION

**Job overview**:
Are you an experienced administrator looking for a new challenge?

Do you have excellent communication skills and a keen eye for detail?

An exciting opportunity has arisen for a forward thinking Management Support Administrator within the adult mental health community team. The post is being offered on a permanent contract on a full time basis. You will be based at Victoria House in Lowestoft.

The successful applicant will support both of the clinical team managers from a health and social care perspective. You should be able to prioritise your work effectively, be forward thinking and have excellent communication skills. You will be working as part of a well established multi disciplinary team so experience of working as part of a team as well as independently would be an advantage.

**Main duties of the job**:
Diary management to include arranging appointments /meetings and collation of necessary documentation to support meetings arranged.

Preparing reports on behalf of the management team and collating information for waiting lists.

Supporting managers with arranging supervision/appraisals, associated HR duties including recording sickness and sickness meetings, checking rotas, and updating wages system ensuring strict confidentiality due to the sensitive nature of staff information being processed.

Attend and contribute to internal / external meetings relevant to the post. Raising agendas and recording minutes of meetings.

Provide cover for other administrative staff during holidays and sickness, across the Locality, including reception duties and any other general office duties as required.

**Working for our organisation**:
About Us

At Norfolk and Suffolk NHS Foundation Trust we provide mental health, secure and learning disability services across Norfolk and Suffolk. We believe in recovery and wellbeing, and we promote physical health, strong relationships and a balance between treatment and continuing an active life.

**Benefits**

Benefits included with this role are:

- NHS pension
- a comprehensive in house & external training programmes
- career progression
- starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
- staff physio service
- NHS discounts and many more.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.

**Detailed job description and main responsibilities**:
You will need to be a focused individual, flexible and have a good work ethic that supports the trusts values. It is essential that you have good all round administrative experience including MS office. Experience of working with NHS IT systems would also be an advantage however full training would be given.

Duties will include diary management, recording appraisals, supervisions and sickness absence on trust systems. Attention to detail is a must.

Please see attached job description for full details of this post. If you wish to discuss the post in more detail please contact Sinead Witts
07903 001827 or Lewis Lacey on 01502 532141

**Person specification**:
**Qualifications**:
**Essential criteria**:

- Secretarial experience at Intermediate level
- NVQ 3 Business Administration or equivalent or working towards

**Experience**:
**Essential criteria**:

- Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level
- Working under pressure
- Working on own initiative with mínimal supervision

**Skills**:
**Essential criteria**:

- Excellent communication skills
- Ability to prioritise
- Time management
- Ability to co-or