Sales Support Administrator

Sales Support Administrator - Scooterpac is looking for a Sales Support Administrator to join our Sales Team full-time at our Head Office in Lowestoft, Suffolk. 

Why Scooterpac 

We are a fast-growing, forward-thinking company dedicated to delivering innovative mobility products that enhance independence and quality of life. We pride ourselves on exceptional product design, outstanding customer service, and long-term dealer partnerships. Joining our team means being part of a company that values initiative, teamwork, and a commitment to delivering excellent experiences. 

Fantastic company benefits include: 

Competitive Salary: £34,000 per annum, plus commission based on area performance. 

Holiday: 31 days including bank holidays. 

Employee extras such as: Pension scheme, provision of company lunches 4 days per week and Employee Assistance Programme with opportunities for career growth + more  

About the role: 

As a Sales Support Administrator, you will play an important role in ensuring the smooth operation of an assigned sales area while supporting both customers and internal teams. You will be the first point of contact for after-sales enquiries, providing exceptional service throughout the customer journey. Using office software and CRM tools, you will process orders, maintain accurate records, handle enquiries, and support the wider Sales and Operations teams in delivering a seamless experience. Working hours for this role are Monday - Friday, 7:45am - 5pm, based at our Head Office in Lowestoft. 

Main duties and responsibilities: 

Deliver excellent customer service and after-care support for all customers in your area. 

Use email, CRM systems, spreadsheets, and databases to support daily sales activity. 

Answer incoming calls and direct to relevant team members promptly. 

Respond to area sales inbox enquiries on the same day. 

Process sales orders accurately and maintain daily invoice spreadsheets. 

Log and record product returns, updating systems and team members accordingly. 

Provide absence cover for other Sales Support areas when required. 

Always Uphold the company’s Vision and Values. 

About you: 

As a Sales Support Administrator, you will be friendly, organised, and committed to delivering outstanding service. You will have experience communicating with customers, managing multiple tasks under pressure, and supporting wider teams. You will bring excellent time management, strong IT skills, and the ability to build rapport and solve problems efficiently. Your proactive, supportive, and detail-oriented approach will set you apart. 

Experience using CRM systems, databases, spreadsheets, and email confidently is essential. Previous experience in a sales support or customer-focused environment is highly advantageous. 

If you are passionate about providing outstanding sales support, we want to hear from you for our Sales Support Administrator role.  Please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you. 

No recruitment agencies, please  

Please check your email inbox and spam / junk mail folder for any email correspondence for this role.  

If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments. 

Additional keywords: Sales Support Administrator, Sales Coordinator, Customer Service, CRM, After-Sales Support, Order Processing, Administration, Dealer Support. 

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