QA Manager

2 weeks ago

Glasgow, United Kingdom eFinancialCareers Full time

As a Barclays QA Manager, you will support the Head of Screening QA to provide a QA service of various screening processes, including but not limited to Customer and Payment Screening, Sanctions Screening. You will work closely with QA Analysts, overseeingthe workflow of the QA sampling and testing processes across all relevant functions, ensuring transparency of quality rates, trends, and root causes of issues. You will be driving improvements to the quality of the overall function through root cause analysisand quality recommendations.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive, and creatingfinancial and digital solutions that the world now takes for granted.
This opportunity is location flexible. We will consider requests for locating the role at an alternative Barclays' key UK office from that advertised.
We are currently operating in a hybrid working environment, meaning that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Please discuss the detail of the working pattern optionsfor the role with the hiring manager.
**Working Flexibly**
**Hybrid Working**
Please discuss the detail of the working pattern options for the role with the hiring manager.
**What will you be doing?**:

- Managing the Quality Assurance Analysts
- Overseeing the quality assurance of Financial Crime processes across Screening
- Managing all active queues in relation to capacity, ensuring transparency of reporting, and escalations where needed to ensure backlogs do not emerge
- Identifying trends, analyzing root cause issues and supporting recommendation of appropriate corrective actions
- Producing a series of key performance metrics and reporting packs
- Supporting quality improvements across the broader Screening QA/QC functional teams
**What we're looking for**:

- Previous experience of working in a Financial Crime environment, ideally in a Screening, Governance, Risk Management or Quality oversight specialism
- Broad experience in the financial services industry
- Excellent standard in writing and presentation skills
- Proven ability to manage multiple deadlines across competing priorities
**Skills that will help you in the role**:

- Proven experience in team management such as capacity planning and process / resource optimization
- Excellent problem solving skills and detail oriented
- Excellent attention to detail, interpersonal and problem-solving skills including experience in producing and reviewing papers / MI; and presentations for senior audiences
- Proven ability to being risk and control and/or Financial Crime thought leadership
**Where will you be working?**
**Glasgow**
Our new state-of-the-art Campus, right in the heart of Glasgow is a hub of creative collaboration. A place where everyone can bring their true selves to work and reach their full potential. Home to 5,000 of our colleagues, our Tradeston campus will supportthe community in more ways than one - by creating thousands of new career opportunities and celebrating local artists. A short walk from Central Station on the south of the Clyde, it will be a key location for the Barclays business that will deepen our tieswith the city and its communities.
and

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