Office Administrator
5 days ago
**Job Title: Administration Assistant**
**Location: Blackburn**
**Salary: £23,809.50 per annum**
**Hours: Full-time, Monday to Friday, 9:00 am - 5:00 pm**
**About Warrantywise**:
Warrantywise is a leading provider of car warranty services, committed to delivering exceptional customer care and support. We pride ourselves on our professional, friendly approach and our ability to provide peace of mind to our customers.
**Role Overview**:
We are seeking a motivated and organised Administration Executive to join our team. This role is a mix of customer service, administration, and operational support, providing a crucial link between our customers, garages, and internal teams.
**Key Responsibilities**:
- Handle inbound and outbound calls professionally, addressing customer enquiries and concerns.
- Manage payment queries, ensuring accurate records and timely resolution.
- Perform general administrative duties including data entry and documentation.
- Process cancellations, amendments, and updates to customer plans efficiently.
- Release payments to garages following agreed processes.
- Maintain accurate records of all interactions and transactions in the company system.
- Collaborate with colleagues to ensure excellent customer service and operational efficiency.
**Key Skills and Attributes**:
- Strong communication skills, both verbal and written.
- Excellent administrative and organisational abilities.
- Ability to multitask and work efficiently under pressure.
- Problem-solving skills with attention to detail.
- Friendly, professional, and customer-focused approach.
- Basic numeracy skills for handling payments and queries.
- Proficient in MS Office and comfortable learning new systems.
**Benefits**:
- **Competitive salary of £23,809.50 per annum.**:
- 22 days holiday plus bank holidays.
- 1 month unpaid sabbatical after 5 years of service.
- Company pension.
- Company supported healthcare (Free eye test, offer EAP support service).
- 30% discount on all warranty products for employees, friends and family.
- Interest free company loan up to £1000 (After 6 months of service).
- Excellent working environment.
- Recommend a friend scheme.
- Staff incentives.
- Social events.
- Progression within the company.
**How to Apply**:
If you are enthusiastic, reliable, and have a passion for providing excellent customer service, we would love to hear from you. Please submit your CV and a brief cover letter outlining your experience and suitability for the role.
Pay: £23,809.50 per year
Work Location: In person
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