Customer Support Operative

Company Description
- ** Contract Type**:Permanent / 40 Hours Per Week
- ** Location**: DPD Norwich - Twickenham Road, Norwich NR6 6NG
- ** Shift Pattern**: Monday to Friday
- ** Hours of Work**: 10:00 to 18:00

Join us on our journey as we aim to be the UK’s leader in sustainable delivery, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business that can offer you great benefits and plenty of opportunities to progress your career

Working in a safe, supportive and friendly environment, you are trusted to do your job well and meet the high standards expected from the team, enjoying working as part of a team and putting smiles on each and every one of our customers' faces.

DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible.

We understand the needs of our employees so we offer stability through permanent contracts, guaranteed hours and the ability to increase your earnings with overtime paid at premium rates. You can plan ahead whilst also building a career with us.

Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again

DPD is a Valuable 500 company and a Disability Confident Employer

**Job Description**:
Our Site Manager is looking to recruit a friendly and reliable Customer Support Operative who will put our customers at the heart of everything they do.

The key responsibilities of this role are:

- Handling calls from drivers and identifying how to resolve any issues or queries
- Use of inhouse systems and analytics to track parcels and produce reports when needed
- Effectively managing a queue of drivers who have returned to the Depot with collections or undelivered items and ensuring these are processed in an accurate and timely manner
- Ensuring all driver handheld devices are downloaded properly in line with company procedures
- When required support warehouse operations this could include supporting the unloading and sorting of parcels
- As and when needed support customers when they comes to the depot to collect a parcel
- Carry out such other duties as may reasonably be requested by the Management or the Shift Manager

**Qualifications**:
**About You**

To be considered for this role previous experience in a customer service/customer facing role would be advantageous. As well as this we would expect
- Good communication and team working skills
- You will be polite and professional at all times and have a willingness to go the ‘extra mile’ to exceed customer expectations.
- Good administration skills coupled with good IT skills
- Demonstrate high levels of self-motivation and initiative to resolves issues or problems.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.

Additional Information
**About our benefits**:
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Free onsite car parking for all employees
- Health Kiosks visiting every location
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- Free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.