Homeless Support Night Duty Officer
7 days ago
We are looking for a Support Worker Night Duty Office to join our organisation located in Barrow. The role will be on a rolling rota of 3 shifts on and 6 days off between the hours of 5.00pm and 09.00am. Salary includes sleep in allowance.
**Job Purpose**
To provide a holistic support service to individuals with complex needs, such as mental health and/or learning difficulty issues, brain injury and autism throughout the night, ensuring safety, wellbeing, and personal development. This includes proactive housing support, crisis intervention, night-time safety management, and ensuring service delivery in line with CC Housing's values and procedures.
**Main Responsibilities**
**Support Planning & Client Engagement**
- Develop, review, and implement individualised support plans using tools like the Outcomes Star.
- Facilitate weekly key-work sessions to monitor progress and re-engage clients where necessary.
- Liaise with medical professionals and other key stakeholders.
- Support clients with benefits, budgeting, and neighbour relations.
**Crisis & Night-Time Support**
- Provide immediate support to clients in distress, ensuring wellbeing overnight.
- Respond to urgent concerns, including safeguarding, security breaches, or maintenance issues.
- Liaise with emergency services as needed, and report incidents in line with safeguarding and risk procedures.
- Maintain accurate night logs and prepare statements for tenancy breaches or safeguarding issues.
- Ensure communal and client areas are clean, secure, and safe.
**Health, Safety & Security**
- Monitor and operate CCTV, alarms, and access systems.
- Conduct regular checks on communal areas, vacant rooms, and ensure fire safety compliance.
- Escalate emergency repairs and maintenance issues promptly.
- Contribute to a safe environment by addressing anti-social behaviour and diffusing conflict.
**Teamwork & Communication**
- Attend team meetings and contribute to policy development and service improvements.
- Collaborate with colleagues to ensure seamless handovers between day and night staff.
- Share expertise and cover shifts when necessary to maintain service continuity.
- Maintain accurate records and ensure information is shared appropriately and securely.
**General Duties**
- Uphold professional boundaries, confidentiality, and equality and diversity policies.
- Undertake administrative duties including report writing and data submission.
- Maintain a flexible, positive, and learning-focused attitude.
- Participate in supervision and appraisal sessions and contribute to personal and team development.
**Person Specification**
- Experience in a customer-facing support role, preferably in housing and care support services.
- Ability to manage crisis situations and work independently during unsociable hours.
- Strong interpersonal, negotiation, and conflict resolution skills.
- Familiarity with safeguarding, confidentiality, and professional standards.
- Flexible and resilient, capable of working across day and night shifts as needed.
**Job Types**: Part-time, Permanent
Pay: £21,841.60 per year
Expected hours: 8 - 24 per week
**Benefits**:
- Company pension
Schedule:
- Monday to Friday
- Night shift
- Overtime
- Weekend availability
Work Location: In person
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