In Life Change Delivery Lead

We are Smart DCC
Together we're building a greener tomorrow

Connecting every home and business to a single, secure smart meter network is a huge undertaking. So you can imagine the scale - and variety - and opportunities for the people who'll help us do it.

The role

In Life Change Delivery Lead

Manchester or London

Competitive Salary plus benefits



**About the DCC**:
At the DCC, we believe in making Britain more connected, so we can all lead smarter, greener lives. That desire to make a difference is what drives us every day and it wouldn’t be possible without our people. Each person at the DCC brings a special kind of power to the business, and if you join us, we’ll give you the means to unleash yours. Here, we depend on each other and hold each other accountable. You have the power to challenge and make change, to take the initiative and enjoy real responsibility. Whether it’s doing purposeful work, helping us grow or building the career you want - we’ll give you the support to do it all. Our secure network for smart meters is transforming Britain’s energy system and helping the country’s fight against climate change: we want you to be part of our journey.

**The Role**:
The In Life Change (ILC) Delivery Lead will be responsible for heading up a Service Family of products and services overseeing the end-to-end delivery of associated in-life changes of Smart DCC services, ensuring they are completed on time, within budget, and meeting quality standards.

The Delivery Lead will collaborate and work strategically with the Product Manager on future strategy and direction to ensure future pipeline and backlog of change is well orchestrated and thought through.

With responsibility for managing cost of change and backlog, the role will oversee cross-functional teams, stakeholders, and delivery managers to align change goals and priorities with business objectives while driving efficiency and leading a culture of continuous improvement.

What will you be doing?

Lead the end-to-end delivery of in life change requirements for a Service Family within the DCC technical landscape.
Act as a champion for your specific set of products and services which will be grouped together into a ‘Service Family’.
Work with the Demand Lead on the development of forecasting of in life change requirements to predict team sizing requirements and maximize utilization.
Challenge the backlog and composition of the roadmap for In Life Change. You will work constructively with the Product Manager in this context, providing thought leadership on feasibility and viability of plans and advising how to orchestrate change that delivers maximum value for customers.
Drive delivery performance and relationships with multiple complex third-party vendors.
Work closely with wider teams to ensure thorough testing of changes, ensuring compliance with quality and process standards before deployment.
Contribute to regular governance forums with updates to stakeholders on the status of product changes, highlighting achievements and addressing any challenges.
Encourage a culture of continuous improvement within the delivery team, seeking opportunities to optimize processes, increase efficiency, and enhance overall delivery performance.

What are we looking for?

ITIL v3 or v4 Practitioner or higher.
Scrum Master or similar agile delivery qualification.
A level of technical and industry knowledge around Smart Meters that will enable you to constructively challenge counterparts across Operations and Technical Architects.
Proven experience in leading product teams in a matrix environment or at least 5 years' experience in a Delivery Lead role, specifically overseeing ongoing IT change initiatives.
Should have experience in delivering infrastructure changes.
Management of changes to mission critical products or services.

**Company benefits**:
The DCC’s continued success depends on our people. It’s important to us that you enjoy coming to work, and feel healthy, happy and rewarded. In this role, you’ll have access to a range of benefits which you can choose from to create a personalized plan unique to your lifestyle.

Join the DCC and discover the power of you.

**What to do now**:
**Capita Opportunity Statement**:
The parent company, Capita Plc*, are a leading UK provider of technology enabled business services. We’re supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We encourage an open, honest working environment where everyone can be true to themselves, and people are valued for their differences. We’re always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes. We work across such a huge range of businesses and sectors, that you’ll have the opportunity to grow and develop your career in any number of directions. You’ll also become part of a network of