Delivery & Change Lead

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Delivery & Change Lead

Join a team where Purpose drives everything we do, Ambition fuels our growth, Trust builds our foundation, and Respect shapes our culture. 

We're not just hiring — we're inviting you to build the future with us. If you're curious, driven, and ready to leave your mark, this is your invitation to make your next move.

Contract: FTC 18 Months.

Working hours: 35 hours per week is full time.

Salary: £75,850 - £92,196 depending on experience.

Location: London Dockland.

Reporting to: Head of Central Support

By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.

About Us:

After 25 years of dedicated service, now is the perfect moment to reset the system, ensuring both our Service and the redress framework are ready for the future. If you are passionate about driving enterprise-level change and transformation, this is an exciting opportunity to join us and help shape the future of redress.

The Central Support team plays a key role in enabling this change. We bring delivery expertise and organisational insight to unblock challenges, co-design solutions, and drive progress across the Modernising Redress workstreams.

We're entering a pivotal phase of transformation following our recent Call for Input. Our goal is to modernise redress by delivering a more efficient, accessible dispute resolution service.

As Delivery & Change Lead, your role is central to keeping this momentum. You coordinate delivery, shape plans, and ensure priorities stay on track—blending strategic oversight with hands-on execution. Success depends on your ability to navigate the detail, influence stakeholders, and keep things moving with pace and purpose.

What You'll Do:

• Monitor, track and report on progress across the workstreams – identifying risks, blockers, and interdependencies

• Lead the development of business cases and options for future phases of delivery

• Manage overall resource planning, including the coordination of internal capacity and external support

• Lead the oversight of any professional services (e.g. consultants, external advisers), acting as the main day-to-day contact

• Track and manage budgets for all delivery-related resources, ensuring value for money and spend against plan

• Create and maintain delivery artefacts (e.g. trackers, timelines, action logs) in a way that's useful and enables decisions

• Support the rhythm of delivery by preparing updates, enabling decisions, and connecting the dots across workstreams

• Build strong working relationships across enabling functions and senior stakeholders

• Support the implementation of decisions and changes – not just the planning of them

To be considered for this role, you'll need to show us that you've got the skills and capabilities. You'll have to meet the following minimum criteria:

Minimum Criteria

• Extensive experience managing or leading complex delivery in change, reform, or transformation, ideally in a regulatory environment setting

• A learning mindset – you pick things up quickly and want to understand the work, not just manage it

• Strong coordination and organisational skills in a planning context – able to manage multiple moving parts and prepare papers for C-Suite

• A sharp eye for the detail, but always aware of the bigger picture

• Confidence in working with ambiguity, shifting priorities, and incomplete information

• Comfort working with numbers – experience managing budgets, building simple plans and business cases

• Excellent communication and influencing skills – able to keep people aligned and moving forward

• Project management qualification e.g. APM, Prince2

It would also be nice for you to have -

• A learning mindset – you pick things up quickly and want to understand the work, not just manage it

• A sharp eye for the detail, but always aware of the bigger picture

Why You'll Love Working With Us:

We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy.  They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here:

https://www.financial-

• Flexibility: Work your way — remote, hybrid, or in-office

• Wellbeing: [Health plan, gym memberships, mental health support]

• Growth: We invest in your future with [courses, mentorship, promotions]

• Culture: Diverse. Inclusive. Collaborative. Fun.

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here's a list of some of the many benefits and perks you can get for working with us:

• 25 days holiday entitlement, with the option to buy extra or sell days

• Generous pension

• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave

• Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few

• Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others

• Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only

Let's Make This Easy. Apply in a few minutes:

Apply with your updated CV, ensuring you are highlighting where your experience fits the minimum criteria.

• Applications need to be submitted by the 7th November 2025

Shortlisted candidates will be invited to a first stage which may include completing online assessments, and or a telephone interview.

Formal interviews for this role will be in week commencing 25th Nov 2025

Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now

A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.

The Financial Ombudsman is an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive environment for all team We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more

Don't miss out be part of the journey and take advantage of this opportunity.

https://www.financial-

Authenticity of applications

To ensure a good candidate experience we do not use AI tools for our screening process. As such we value authentic personal applications.

Thank you for your interest in working with us, we with you luck with your application.