Programme Delivery

Looking for a new challengeTake a look at our current vacancies. If you see a vacancy that is right for you we encourage you to applyProgramme Delivery & Change Lead Join a team wherePurposedrives everything we doAmbitionfuels our growthTrustbuilds our foundation andRespectshapes our culture.Were not just hiring were inviting you tobuild the futurewith us. If youre curious driven and ready to leave your mark this is your invitation to make your next move.Contract: FTC 18 Months. Working hours: 35 hours per week is full time. Salary: 75850 - 92196 depending on experience. Location: London Dockland. Reporting to: Head of Central Support By joining our team youll enjoy the best of both worlds hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.About Us:After 25 years of dedicated service now is the perfect moment to reset the system ensuring both our Service and the redress framework are ready for the future. If you are passionate about driving enterprise-level change and transformation this is an exciting opportunity to join us and help shape the future of redress. Central Support team plays a key role in enabling this change. We bring delivery expertise and organisational insight to unblock challenges co-design solutions and drive progress across the Modernising Redress workstreams.Were entering a pivotal phase of transformation following our recent Call for Input. Our goal is to modernise redress by delivering a more efficient accessible dispute resolution service.As Delivery & Change Lead your role is central to keeping this momentum. You coordinate delivery shape plans and ensure priorities stay on trackblending strategic oversight with hands-on execution. Success depends on your ability to navigate the detail influence stakeholders and keep things moving with pace and purpose.What Youll Do: Monitor track and report on progress across the workstreams identifying risks blockers and interdependenciesLead the development of business cases and options for future phases of deliveryManage overall resource planning including the coordination of internal capacity and external supportLead the oversight of any professional services (e.g. consultants external advisers) acting as the main day-to-day contactTrack and manage budgets for all delivery-related resources ensuring value for money and spend against planCreate and maintain delivery artefacts (e.g. trackers timelines action logs) in a way thats useful and enables decisionsSupport the rhythm of delivery by preparing updates enabling decisions and connecting the dots across workstreamsBuild strong working relationships across enabling functions and senior stakeholdersSupport the implementation of decisions and changes not just the planning of themTo be considered for this role youll need to show us that youve got the skills and capabilities. Youll have to meet the following minimum criteria:Minimum Criteria Extensive experience managing or leading complex delivery in change reform or transformation ideally in a regulatory environment settingA learning mindset you pick things up quickly and want to understand the work not just manage itStrong coordination and organisational skills in a planning context able to manage multiple moving parts and prepare papers for C-SuiteA sharp eye for the detail but always aware of the bigger pictureConfidence in working with ambiguity shifting priorities and incomplete informationComfort working with numbers experience managing budgets building simple plans and business casesExcellent communication and influencing skills able to keep people aligned and moving forwardProject management qualification e.g. APM Prince2It would also be nice for you to have - A learning mindset you pick things up quickly and want to understand the work not just manage itA sharp eye for the detail but always aware of the bigger pictureWhy Youll Love Working With Us:We are a values led organisation. Our values define our culture influence our decisions and underpin our vision and strategy. They set out how we play our PART through Purpose Ambition Respect and Trust. You can learn more about our values here: Work your way remote hybrid or in-officeWellbeing: Health plan gym memberships mental health supportGrowth: We invest in your future with courses mentorship promotionsCulture: Diverse. Inclusive. Collaborative. Fun.We also offer an attractive competitive salary and flexible benefits to suit our people. Heres a list of some of the many benefits and perks you can get for working with us:25 days holiday entitlement with the option to buy extra or sell daysGenerous pensionVarious Family Friendly Policies including enhanced maternity pay carers and dependants leaveEmployer provided benefits such as Private medical insurance virtual GP Critical illness cover Life assurance cover to name a fewChoice of voluntary benefits including Technology scheme Cycle to work scheme Will-writing service amongst othersGym membership discounts and a fully equipped on-site gym open 24/7 in London onlyLets Make This Easy.Apply in a few minutes:Apply with your updated CV ensuring you are highlighting where your experience fits the minimum criteria.Applications need to be submitted by the 7th November 2025Shortlisted candidates will be invited to a first stage which may include completing online assessments and or a telephone interview.Formal interviews for this role will be in week commencing 25th Nov 2025Due to high application numbers this advert may end earlier than the date specified so please dont delay and apply nowA full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.The Financial Ombudsman is an Equal Opportunity Employer.We celebrate diversity and are committed to creating an inclusive environment for all team We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out moreDont miss out be part of the journey and take advantage of this opportunity. of applicationsTo ensure a good candidate experience we do not use AI tools for our screening process. As such we value authentic personal applications. Thank you for your interest in working with us we wish you luck with your application. Key Skills Project Management Methodology,Project / Program Management,Program Management,Management Experience,Microsoft Powerpoint,Project Management,Microsoft Project,Budgeting,DoD Experience,Leadership Experience,Supervising Experience,Contracts Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 75850 - 92196