Programme Delivery Coordinator

**Additional role requirements**:

- DBS check

**A little bit about what we are looking for...**

At PA Housing, we’re committed to delivering outstanding services that improve the lives of our residents. We’re seeking a proactive and enthusiastic Programme Delivery Coordinator to join our dynamic team. In this key role, you’ll provide vital administrative support to our Programme Delivery team, helping to ensure the smooth running of all planned and major works carried out by our Programme Delivery team within our residents' homes.

This is an exciting opportunity for someone who is passionate about making a real difference to the lives of others, with plenty of scope to grow and develop in a supportive and collaborative environment.

We embrace the future of work with our hybrid working model, offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, working in a flexible way. Your well-being and confidence in your role are paramount to us, and we're committed to providing the flexibility you need to excel. Of course if you'd prefer to be in the office more, then that is completely fine with us too

As part of our commitment to promoting work-life balance, we offer an optional 9-day fortnight scheme*. With this arrangement, you have the opportunity to compress your hours into nine days, allowing you to enjoy a bonus day off every fortnight. It's our way of empowering you to achieve greater flexibility and recharge, helping you be your best self.

**Your responsibilities...**
- Supporting Programme Delivery: Work alongside the Programme Delivery Manager and Project Surveyors to ensure all planned and major works run smoothly and effectively, delivering exceptional results for our residents.
- Data Management: Keep our asset data up-to-date on Keystone, project spreadsheets, and other documentation, ensuring everything is accurate and in line with project requirements.
- Managing Major Works: Assist with the monitoring of major works, including tenant requests for alterations, party wall enquiries, insurance claims, and structural works, ensuring projects stay on track and residents are informed.
- Surveyor Appointments: Book and manage appointments for surveyors, ensuring appointments are kept on track.
- Meeting Coordination: Organise and manage meetings for the Programme Delivery and Management teams, including contractor progress meetings and strategic core group meetings. You’ll take minutes and ensure all relevant actions are followed up.
- Purchase Orders: Process purchase order requests in preparation for authorisation, ensuring smooth administrative operations.
- Supporting the Team: Assist with producing and sending tenant and leaseholder letters, and provide support to the team by promoting planned works updates on PA Housing’s intranet.
- We recommend you read the full job description to get a really good understanding of what the role entails, you can find this as a downloadable attachment at the bottom of the advert._
- Knowledge of Building Repairs and Maintenance Desirable
- Experience with the Keystone Asset Management System Desirable
- Familiarity with Housing Management Systems Desirable
- Intermediate proficiency in Microsoft Word (including mail merge), Excel, and Outlook Essential
- Strong experience in customer service, with a proven ability to interact effectively with people Essential
- A minimum of 2 years' administrative experience Essential

**Disclosure and Barring Service**:
So why do we need to know this information? This role will be required to visit / support PA Housing residents in their own homes on a regular basis. Therefore we have a duty to our residents to ensure that we have taken precautions regarding who will be visiting them and representing PA Housing.

**AGENCIES: We know where you are if we need your support so please do not contact us.