Member Support Officer

6 days ago

Sheffield, United Kingdom Sheffield City Council Full time

Job description

Whether it’s employment, culture, nature or the people, Sheffield is a city that has something to offer for everyone. Sheffield City Council currently employs over 7000 people, and its aim is to recruit and develop employees who share a passion for our city and taking care of its 574,000 residents.

Are you keen to join a friendly and professional team? Do you have experience of working in a fast-paced environment? Are you highly motivated, confident, and enthusiastic? If so, we would like to hear from you.

As a Member Support Officer, you will contribute to the delivery of a high-quality support service to the elected Members of the council. We are looking for applicants with a positive approach, a can-do attitude and able to provide high-quality customer driven support.

General tasks will include:

- Monitoring the Members Casework inbox and processing queries through our Members Casework System
- Cover of the telephone hub, accurately handling confidential and sensitive information to pass onto the elected members
- Use of IT systems including Outlook, Teams, Word, Excel, OneNote etc.
- Processing and managing incoming mail for the elected members

You will have a minimum 5 GCSE’s including Maths and English and have proven experience in a similar administrative role. As you will be required as a regular and intrinsic part of your role to speak to members of the public in English, you must be able to converse at ease with customers in spoken English.

The role is a mix of home and office working. This is kept under review in line with service demands. You will be based at the Town Hall to meet the needs of the Member Support service.

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

Under the Disability Confident Scheme, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page.

**Job details**:
Job reference

REQ003534

Date posted

21/07/2025

Application closing date

03/08/2025

Location

Sheffield

Salary

Grade 03, £24,790 to £25,183

Package

1 Permanent Post

Contractual hours

37

Basis

Full Time

Job category/type

Administration

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