Technical Support Officer

North of England Commercial Procurement Collaborative (NOE CPC) is hosted by Leeds and York Partnership NHS Foundation Trust (LYPFT) and provides collaborative and bespoke procurement solutions to the public sector. A wholly NHS owned organization, the NOE CPC brings together a wealth of experience, understanding and knowledge, providing collaborative procurement and commercial solutions to the public sector and is one of the leading players in collaborative procurement within the NHS in England.

We have a vacancy for a Technical Support Officer, in the Data Services department of the Technical Services team.

**As a member of the Data Services department you will need to**:

- Have experience with a first-line technical support environment, able to triage technical issues and either resolve them or escalate as appropriate within the team, both in-person and via remote tools
- Possess good knowledge of data, information systems and infrastructure grounded in professional training or experience - specifically Microsoft 365 and MS Teams
- Have experience with administrative roles - management of documentation, diaries, minute-taking, prioritisation of actions, booking meetings and travel as appropriate
- Understand, or have an interest in learning about, technical project and programme management within the NHS
- Be self-motivated, organized, technically switched-on and a logical and innovative thinker
- Support the wider NOE CPC team our supplier base and member organisations in improving their understanding of their data and their journey to data maturity

We are a high quality, high performing NHS foundation trust. We are the main provider of specialist mental health and learning disability services in Leeds. We also provide specialist inpatient services in York as well as some highly specialised services across the country. We employ around 3,000 staff and every year we have contact with over 25,000 service users. Our vision is to provide outstanding mental health and learning disability services as an employer of choice. Our ambition is to support our service users and carers, our staff and the communities we serve to live healthy and fulfilling lives. We need people like you to help us achieve our goals; to live our lives free from stigma and discrimination; and to improve the lives of people with a learning disability and mental ill health.
We perform well against local and national targets and in our most recent CQC inspection, 85% of our services were rated good or outstanding.
As a teaching trust with strong links to local universities, we are a centre of excellence for teaching, research and development.

NOECPC’s technical platform is built on the Microsoft cloud platform and we are looking for an engaged, technically-skilled first-line support officer to join a team of four in both maintaining the organization’s systems, and developing them to face new challenges.

**Main responsibilities can be divided into three key areas**:

- Supporting end users and providing first-line contact for staff experiencing issues around IT, systems or technical matters - communicating clearly and in an accessible way with staff who have a broad range of technical skill, and determining what is appropriate to escalate to second-line or third-line support. Managing and updating the support portal and keeping track of support tickets.
- In support of the Systems and Process Analyst and the Database Specialist, providing systems and database administration support, covering off Microsoft 365 tenant management, Azure and Azure Data Factory management, and administration of Power Platform/Dynamics 365;
- Supporting the team on data management for key business systems and supporting the broader Technical Services department with administration and project support

A high level of engagement with Microsoft products, especially Microsoft 365 Tenant Management, Microsoft Intune/Endpoint, Azure/ADF and Dynamics 365/Power Platform, is highly desirable.

The Data Services Team consists of a system and process analyst, a database specialist and a technical support officer, line managed by the Data Services Manager.