Education Support Officer

**Job Description**:
**Job Title**:Education Support Officer

**Posting Start Date**:20/08/2025

**Job Id**:1278

**School/Department**:Vice Chancellor's Office

**Work Arrangement**:Full Time (Hybrid)

**Contract Type**:Permanent

**Salary per annum (£)**:£26,942 - £30,805

**Closing Date**:09/09/2025

The University of Sheffield is a remarkable place to work. Our people are at the heart of everything we do. Their diverse backgrounds, abilities and beliefs make Sheffield a world-class university.

We offer a fantastic range of benefits including a highly competitive annual leave entitlement (with the ability to purchase more), a generous pensions scheme, flexible working opportunities, a commitment to your development and wellbeing, a wide range of retail discounts, and much more.

**Overview**
- Please note there are a total of 4 vacancies available, both full-time and part-time (x2 17.5 hours per week) Education Support Officer roles available across the University, and available roles will be discussed at the interview stage.You will be part of a team that develops, manages and improves the effective organisation of our taught programmes and related student procedures. You will work within clear policies and processes across the student journey in order to meet regulatory requirements and consistently deliver educational excellence.You will play a key role in ensuring the implementation and ongoing review of programme level approach in the School and contributing to the strategic development of the portfolio. This will involve coordinating high quality and consistent programme and module information in various University systems.**Main duties and responsibilities**
- Support the effective and efficient delivery of quality standards and programme management, including coordinating programme and module information, timetabling support as requested by the Timetabling and Education Officer, module choice processes, exam boards and programme events.
- Work with the Assessment & Feedback Officer to support assessment procedures for example by sharing information with students, staff and external examiners.
- Work with the Digital Learning Advisors to update digital learning tools with relevant information about curriculum and assessment.
- Encourage and support the ongoing improvement of the curriculum and related priorities, e.g. providing support for strategic goals such as employability, sustainability and Equality Diversity & Inclusion.
- Support committees and working groups which may include taking minutes and producing draft agendas for education related committee meetings.
- Undertake, and make suggestions to improve processes, that support the academic delivery of the programme, including Academic tutor delivery, GTA provision, dissertations, project/supervisor allocations in line with University regulations and procedures.
- Liaise with Admissions, providing curriculum information to support high quality response to ask us enquiries.
- Work on own initiative, flexibly and largely unsupervised; recognising when to refer matters to senior colleagues.
- Work collaboratively as part of a wider education and student support team, supporting the rota for the School’s main student reception point, and providing cover for other members of the team as required.
- Build and engage with local and University networks to ensure up to date knowledge of internal policy and procedures.
- Support colleagues in the wider Education and Student Experience Team to ensure that the School is able to deliver the full remit of its responsibilities in a timely and effective manner.
- Carry out other duties, commensurate with the grade and remit of the post.

**Person Specification**

**Criteria**

**Essential or desirable**

**Stage(s) assessed at**
Educated to A Level standard (or equivalent experience)EssentialApplicationEssentialApplication / InterviewAbility to communicate effectively with staff and students in person and in writingEssentialApplication / InterviewExperience of maintaining information with a high degree of accuracy and attention to detailEssentialApplication / Interview / TestAbility to manage own workload in consultation with appropriate colleagues, prioritising as required to meet planned deadlines as well as unscheduled tasksEssentialApplication / InterviewAbility to work on own initiative, recognising when to refer matters to senior colleaguesEssentialApplication / InterviewAbility to analyse and solve problems with an appreciation of longer-term implicationsEssentialApplication / Interview / TestExcellent interpersonal and customer service skills with experience of responding efficiently and effectively to queriesEssentialApplication / InterviewKnowledge and experience of working within Higher EducationDesirableApplication**Further Information**

**Grade**
5**Salary**
£26,942 - £30,805 (per annum, pro rata for part-time)**Work arrangement**
Full-time and Part-time roles available (depending on School