Bank Support Medical Secretary

The Royal Orthopaedic Hospital NHS Trust provides a comprehensive range of musculoskeletal health care, ranging from the general orthopaedic procedures (total hip replacements, total knee replacements etc) through to complex bone tumor surgery, spinal surgery (including tumor’s, elective and trauma). The Royal Orthopaedic Hospital NHS Trust also provides a specialist orthopaedic paediatric service ranging from spinal deformity, complex bone tumor and leg lengthening surgery.

The Staff Bank provides temporary cover as a result of staff shortages or to cover short term unfilled vacancies. We provide choice, flexibility, and access to professional and personal development. We are looking for Admin and clerical staff with a variety of skills to join our in-house Admin Bank. If you would like to work that fits in with your personal circumstances on an ad hoc basis, then Bank work could be just what you are looking for.

**These are**:
- Band 3, secretarial support

To work flexibly across the trust, with supervision from department staff, as part of a team providing full and comprehensive administrative support to the consultants and other clinical staff in the teams and provide assistance and support to the rest of the medical secretarial team.

The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.

Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.

The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.

We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace.

The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.

To find more about our staff benefits, please visit our website.

JOBPURPOSE

To work flexibly across two very busy offices, with supervision from Band 4 staff, as part of a team providing full and comprehensive administrative support to the consultants and other clinical staff in the teams and provide assistance and support to the rest of the medical secretarial team.

To undertake a range of administrative duties for the services, to ensure patients’ health records are maintained to the highest standard, appointments and supporting clinic correspondence are sent to patients and other medical professionals in a timely way and that patients are dealt with effectively and efficiently when contacting the Trust. This will involve the use of various IT packages, including PAS, Winscribe (digital dictation system) and Microsoft Office packages.

Ensure all routine clinical information and correspondence is up to date and available when required.

MAINDUTIES AND RESPONSIBILITIES

1. Provide a comprehensive administrative service to clinicians and clinical teams in conjunction with the Senior Team Secretaries.
2. Responsibility for supervising the workload of the band 2 admin support clerks.
3. To have knowledge of the Trust’s Did Not Attend policy and to ensure procedures are followed correctly.
4. Liaise with scheduled care team to prepare day case injection lists.
5. Chase patients’ investigations and results as required to ensure a timely pathway through the department.
6. Comply with RTT rules and Trust Patient Access Policy.
7. Support clinicians with clinic rescheduling requests.
8. Cash up attendances on PAS.
9. Coordinate the administration of extra capacity clinics, community clinics and Functional Restoration Programme clinics.
10. Receive phone calls from patients, relatives and GP’s. Ensure they are dealt with in a timely manner or passed to the appropriate Secretary as required, maintaining the highest possible customer care at all times.
11. Communicate with other departments across the Trust as required.
12. Liaise with hospitals and GP surgeries for information.
15. Track case notes in and out of departments.
16. Ensure loose filing is amalgamated with case notes within the department or health records.
17. Liaise with appropriate staff in making routine appointments or cancellations as directed by the Personal Medical Secretaries.
18. To report equipment faults to IT department, particularly in respect of digital dictation system and equipment, using online hospital IT portal or by telephone.
19. Request radiology images as required by clinicians, using IEP electronic