Medical Secretary/administrator

1 week ago

Birmingham, United Kingdom Downsfield Medical Centre Full time

**Job summary**

An opportunity has arisen to join our practice, Downsfield Medical Centre. This is a challenging role which requires excellent secretarial, communication and computer skills; the ability to work as part of a team and cope well under pressure.

Previous secretarial experience in primary care is desirable.

As a Medical Secretary, you will play a crucial role in providing administrative support to healthcare providers. Your attention to detail, strong organizational skills, and ability to multitask will contribute to the smooth operation of the medical office. If you are looking for a rewarding position where you can make a difference in patients' lives while utilizing your administrative skills, we encourage you to apply.

**Main duties of the job**

The following are the core responsibilities of the Medical Secretary. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
Typing letters, reports and associated documentation as required

Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently

Managing all enquiries in an effective manner

Maintaining an accurate referrals database

Processing calling letters as requested

Scanning of patient related documentation and attaching scanned documents to patient’s healthcare records

Inputting data into the patient’s healthcare records as necessary

Processing referrals using the electronic referral system (ERS)

Processing requests for information i.e., SAR, insurance/solicitor’s letters and DVLA forms (in the absence of the practice administrator)

Clinically coding data on the clinical system (systm1)

Answering incoming phone calls, transferring calls or dealing with the callers request appropriately

Managing all administrative queries as necessary

Carrying out system searches as requested

Maintaining a clean, tidy, effective working area at all times

Supporting all clinical staff with general administrative tasks as requested

**In addition to the primary responsibilities, the Medical Secretary may be requested to**:
Partake in audit as directed by the audit lead

Produce meeting agendas and record the minutes of meetings (shared role between the medical secretary and administrator)

Support reception staff, providing cover during staff absences (shared role between the medical secretary and administrator)

Complete opening and closing procedures in accordance with the duty rota (if required)

**Overview of your organisation**

We are a long established practice which offer's a high standard of modern medical care. We offer health promotion and disease prevention clinics run by the practice multi-disciplinary team. Our practice is an accredited training practice.

We are part of the Bordesley East Primary Care Network with additional roles including social prescriber, first contact physio, and clinical pharmacist.

**Job Type**: Permanent

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

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