Showroom Supervisor
2 weeks ago
twentytwentyone has established itself over 25 years as one of London’s foremost retailers of classic
and contemporary design. Supplying furniture, lighting and accessories from world leading designers
and manufacturers.
We welcome applicants to join our growing and friendly retail team, where we are recognised for our
uniqueness and our diverse talents. Our culture is what makes twentytwentyone a warm and
rewarding place to work.
We are always seeking new ways to amaze our customers
This is an exciting opportunity for a dynamic and motivated individual to work alongside our Shop
Manager, leading a small but dedicated team. Advising our customers and growing sales at our
Showroom in Clerkenwell.
The position is full-time, 5 days per week including Saturdays based at our Showroom in Clerkenwell.
Flexibility to work at our upper street shop, should business needs arise.
What you'll need to have
Your superpower will be your intrinsic understanding of customer service
You will have experience in leading and motivating a team within the furniture and design sectors.
Strong organisational and administrative skills, with attention to detail and accuracy. You will have a
proven track record of sales excellence individually and within a team. As a key part of the retail
team, you will be passionate to create a twentytwentyone fit for the future with our customers and
brand at heart.
**Main responsibilities**:
- Provide support to the Retail Manager in all aspects of showroom operations
- Ensure the highest service levels are maintained
- Support the Retail Manager to ensure the showroom exceed targets
- Provide customers with a well-informed, polite, friendly and high-quality service
- Continually develop sales procedures aimed at providing a seamless customer journey
- Take pride in ensuring customer experience continues to reflect company values
- Provide a high level of communication regarding orders and enquiries between colleagues
and other departments
- Oversea and maintain the showroom and courtyard environment, ensuring high standards are
consistent
- Oversee retail stock movements across multiple locations
- An enthusiasm for twentytwentyone and our products
- Strong initiative and problem-solving skills
- Flexibility and keenness to carry out all aspects of the role
- Two years direct experience in design-led retail management is preferred
twentytwentyone
What we offer
- Birthday day off
- Company annual bonus scheme
- Generous staff discount
- Season travel ticket/Cyclescheme
- Partnership with a leading healthcare provider and access to health and wellbeing services
- Training and opportunities for development
If you have additional requirements during the interview process, please let us know as soon as
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