Cleaning Supervisor

Job Title: Cleaning Supervisor

We are looking for a Cleaning Supervisor responsible for managing the onsite team at the showroom, ensuring that all client KPI’s and SLAs are met whilst delivering services excellence.
- Support and guide the cleaning team to achieve excellent service levels, completing regular checks on cleaning standards in specified areas.
- Respond to cleaning requests as required, ensuring that all cleaning services are in line with contractual requirements and client satisfaction.
- Complete periodic tasks including weekly/monthly fogging, deep cleans and monthly cleaning audits.
- Clean and maintain the Showroom - responsible for keeping the showroom clean and well-maintained, including dusting, vacuuming, mopping, and sweeping floors, wiping surfaces, cleaning windows and trash disposal.
- Ensure cleanliness of display items - responsible for ensuring that all display items in the showroom are clean and well-presented, including wiping down products, arranging displays, and ensuring that everything is organised and tidy.
- Restocking supplies - responsible for restocking tea supplies for the kitchen and bathroom supplies and updating relevant persons on items for restocking.
- Ensure resources are properly stored, used, maintained, and controlled by the cleaning team. Responsible to order cleaning products and consumables as necessary.
- Adhere to safety guidelines - follow safety guidelines and use appropriate cleaning products and equipment to prevent accidents and ensure a safe working environment. Manage and support the compliance of COSHH, Health & Safety and Hygiene regulations throughout the team, reporting any incidents in line with specific procedures.
- Report any maintenance issues - responsible for reporting any maintenance issues, such as broken equipment or fixtures, to the appropriate person or department.
- Follow cleaning schedules - ensure that the Showroom is cleaned on a regular basis.
- Guarantee all staff sign in and out on the signing book, tablet, and timesheets with accurate times. Monitor that all staff comply with time keeping and report any absences, sickness, or issues to Cleaning Operations Manager and HR.
- Manage and keep records of staff absences and holidays, organising cover as needed.
- Responsible for collating cleaner’s timesheet and send it to HR to be processed in a weekly basis.
- Ensure all staff wears uniforms as provided by the company, looking tidy and presentable.
- Contribute and maintain excellent client relationships, reporting any customer complaints, incidents, and feedbacks to the Cleaning Operations Manager.
- Guarantee that all keys, fobs and pass cards are handed out to staff and returned on a daily basis. Ensure that the showroom is properly locked every night and be mindful of any security requirements.
- Any other duties which may be assigned by Management.

**Infection control**

The cleaner’s role is vital in minimising healthcare associated infection. The cleaner should observe the following hygiene standards for infection control.
- Knowledge and correct use of colour coding to clean different surfaces and areas.
- All cloths should be disinfected between uses (e.g. rinsed in disinfectant solution before using on the next surface) and washed daily.
- Dusters and wiping cloths should be washed after use.
- Ensure compliance of COSHH, Health & Safety and Hygiene regulations.

**Person Specification**:

- Genuine interest in customer service excellence.
- Highly responsible & reliable.
- Experience in cleaning and completing the tasks mentioned above (at least 2 years).
- Experience managing a team is essential for this role.
- Have excellent personal management skills.
- Strong motivational and team building abilities.
- Excellent communication skills, both verbal and written at all levels.
- Highly responsible & reliable.
- Have a flexible approach to work.
- Attention to detail.
- Knowledge on carpet cleaning, window cleaning, hard floor cleaning, polish, and fogging, (desirable).

**Working Hours**: Monday to Friday 18pm-22pm.

**Job Type**: Part-time
Part-time hours: 20 per week

**Salary**: £16.50 per hour

**Benefits**:

- Company events
- Company pension
- Gym membership

Schedule:

- Monday to Friday

Ability to commute/relocate:

- London, W1J 8HS: reliably commute or plan to relocate before starting work (required)

**Experience**:

- housekeeping: 2 years (preferred)

Work Location: In person