Help Desk Support

2 days ago

Bury, United Kingdom D2R Full time

We are working with a growing Facilities Maintance organisation who are looking for an additional helpdesk coordinator for their growing team at their Head Office near Bury in North Manchester.

**Job Purpose**

To proactively manage reactive and planned tasks through their CAFM system, undertake general administration and telephone duties.

Produce maintenance related documents, generate work orders and reports, data inputting of completed work orders, time sheets and service reports.

Salary up to £27,000 dependant on experience in a similar role.

**Principal Duties & Accountabilities**
- To monitor the helpdesk and proactively manage reactive and planned tasks through the CAFM system.
- To manage the maintenance office administration systems.
- To manage & update computerised PPM and work records.
- To ensure PPM work orders are produced via help desk orders and documents.
- To manage and produce reports, survey data and general maintenance related business letters.
- To input completed work orders and produce associated reports from the database.
- To monitor outstanding work orders and produce backlog reports.
- To assist in invoice disputes by document preparation and control.
- Motivate and manage other Admin staff and manage their training requirements.
- Requiring someone who has worked on a helpdesk already and understands scheduling/planning and has worked within an FM or Building services or similar other maintenance environment previously.

This role would suit a Helpdesk Assistant, Help desk Coordinator, Helpdesk Manager, Service co-ordinator, Service assistant, Service Planner, Service Scheduler, or Facilities Assistant.

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£27,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Free parking
- On-site parking
- Profit sharing

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Bury: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Facilities Help desk: 1 year (preferred)

Reference ID: Helpdesk - Bury

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