Front Desk Receptionist; Patient Care and Sales

Are you a people person with a passion for helping others feel their best? Do you excel in a fast-paced setting where every interaction makes a difference?

If so, we’d love to meet you

For nearly two decades, we’ve proudly served Bury and nearby communities, delivering high-quality care in a warm, supportive environment. To keep up with demand, we’re expanding our front desk team, providing even more opportunities to make a positive impact in the lives of our guests.

About the Role:
This front-line position is crucial in ensuring an outstanding experience for each of our guests. It’s a dynamic role where every day is different, full of opportunities to connect with others.

Key Responsibilities:

- Communicate with patients about treatment options, courses of care, and pricing
- Coordinate and manage appointment scheduling
- Host informative events on Chiropractic and Disc Care
- Offer empathetic listening and support, making our guests feel at home
- Turn guest complaints into positive experiences through skilled conflict management
- Organize and update guest records, assisting our Chiropractic, Disc, and Massage teams

Position Details:

- Hours: 26 hours + per week, with some early starts, evening finishes, and alternate Saturdays (flexibility is essential)
- Centre Hours: Monday to Friday, 7:30 am-7:15 pm, Saturday, 7:30 am-2:00 pm (with possible extension to 4:00 pm)

We’re looking for someone who is:

- Caring, positive, and enthusiastic
- An excellent communicator, comfortable with in-person and phone interactions
- Passionate about wellness and excited to learn about our holistic approach
- Skilled at conflict management and turning complaints into positive guest
- Organised and able to manage multiple priorities effectively
- Skilled in guiding guests toward courses of care that best fit their wellness goals
- Flexible and ready to support the team when needed
- Self-motivated and committed to enhancing each guest’s experience

What We Offer:

- In-depth training to ensure your success
- A welcoming and friendly team
- Growth opportunities as our centre expands
- Regular weekends off to support work-life balance

If you’re excited about working in an engaging, guest-focused setting and want to play a key role in helping people on their wellness journeys, this could be the perfect role for you

How to Apply:
Click “Apply” to submit your CV. Please include:

- Why you think your sales skills would be valuable in this role
- A unique fact about yourself
- What makes your background and experience a great match

We look forward to welcoming new faces to our caring and dedicated team

Please kindly Note: Previous applicants need not apply.

**Qualifications**:

- Excellent communication and interpersonal skills
- Proven experience in customer service and sales
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency in IT systems and software
- Previous experience in a healthcare or medical setting is a plus
- Strong attention to detail and organisational skills

**Job Types**: Part-time, Permanent

Pay: £12.50 per hour

Expected hours: 25 - 30 per week

Additional pay:

- Bonus scheme

**Benefits**:

- Company events
- Company pension
- Employee discount
- Employee mentoring programme
- Free fitness classes
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount
- Transport links

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Bury BL8: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Tell us why we would be mad not to hire you for this role?

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Sales: 4 years (required)
- Customer service: 4 years (required)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 22/11/2024
Reference ID: LC 2024