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Customer Hire Controller

2 weeks ago

Reading, United Kingdom Gap Group Full time

Our team is the best in the industry - is it time for you to join us? If you're passionate about delivering great service and want to work for a company where we'll help you be your best, GAP wants to hear from you

**The Role**:
Reporting to the Head of GAP one, the Customer Hire Desk Manager will ensure that all business between Thames Water and GAP Group is carried out in an efficient and effective manner.

**Key aspects of the Customer Hire Desk Manager role will be to**:

- Drive and motivate the team to meet objectives.
- Deal with personnel issues.
- Take responsibility for query resolution and prevention.
- Liaise with GAP depots to ensure that plant is available.
- Monitor the team's performance to ensure the customer's on hire/off hire/exchange/breakdown requests are dealt with efficiently and effectively and in line with their agreements.
- Identify training requirements.
- Provide weekly leakage reports to RODs and MADs
- Produce weekly diary information to RODs and MADs
- Oversee any problems regarding on hires and off hires and use the escalation process where necessary.
- Collate weekly KPI information.
- Ensure all live hires are checked weekly by the CHSCs for rates, dates & plant numbers and follow up any discrepancies and ensure all changes are updated on Smart Office.

**Applicants should have**:

- Excellent administration skills
- PC literacy, particularly Excel spreadsheets is essential
- Good knowledge of plant & tools and experience of hire desk systems.

From one division, GAP Hire Solutions now has 11 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as a staff social fund and loyalty holidays. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.

**Benefits include**
- Competitive salary and bonus scheme
- Up to 25 days annual leave plus bank holidays
- The option to buy up to 5 days additional leave
- Contributory Pension Scheme
- Life Assurance
- Employee Welfare Fund (Company-funded social events)
- Cycle to Work Scheme
- Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)

**So what next?**

If you fit the profile and are up for the challenge, we would love to hear from you.

**GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER