Customer Service Advisor

1 week ago

Reading, United Kingdom FTH Hire Group Full time

FTH Hire Group is one of the largest independent plant and tool hire companies in the South East of England. We currently have 8 depots (Farnborough, Guildford, Farnham, Reading, Basingstoke, Maidstone, Horsham & Southampton). As a result of our expansion plans, we are looking to take on additional high calibre team members.

We have a fantastic opportunity for a Customer Service Advisor to work at our Reading Depot. You will be answering incoming calls from customers to make sales including upsell and cross sell, answer inquiries and questions, handle complaints and provide product information as required. You will also be asked to work on the trade counter serving customers face to face as and when required.

A background in construction or plant and tool knowledge would be advantageous although not necessary as full training is provided.

**Main Job Tasks and Responsibilities**
- To handle customer calls
- To close sales whilst always looking to maximise the sale through upsell and cross sell
- Follow up any customer quotes
- Handle customer objections
- Provide customers with product and service information and advice.
- Manage and resolve customer complaints
- To provide excellent customer service

**Key Competencies**
- Excellent verbal and written communication skills
- Strong listening skills
- To be curious and have good questioning techniques
- Problem analysis and problem solving
- Resilience
- Competitive in nature
- Ability to close sales opportunities
- Proactive 'can do' attitude
- Call centre/customer service experience (preferable)
- Confident
- Ability to build strong rapport with customers

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£26,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- On-site parking
- Store discount
- Wellness programme

Schedule:

- 10 hour shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Loyalty bonus
- Quarterly bonus

Application question(s):

- Do you have call centre/customer service experience?
- Do you enjoy talking to customers and helping them with their queries/quotes?

Work Location: In person

Reference ID: CSARead

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