Sales and Order Book Assistant

**Job Role**: Sales and Order book Assistant - **Maternity Cover**

**Start Date**: As soon as possible - End date 30th May 2025

**Based**: Onsite role based in Birmingham B10 0QQ

**Pay**:£13.00 per hour (£25,000 full equivalent)

**Standard Hours**:37 hours per week.

**Preferred hours**: Mon-Thurs 08:00 - 16:30, Fri 08:00 - 13:00.

**Pension contribution** 4.0% employee contributions and 5.5% Employer contributions.

**Death in Service.**

Hours and Pay can be negotiated depending on skill set experience. Self-employed contractor discussions are also welcome.

**The Company: Illston and Robson.**

Europe's Leading Manufacturer of Airline Couplings and Linkages Established in 1908 and nestled in the heart of Birmingham, England, Illston and Robson have cemented our position as Europe's foremost manufacturer of airline couplings and linkages. With a longstanding reputation for delivering exceptional quality linkage components, our commitment to excellence is exemplified through substantial investments in state-of-the-art CNC equipment and a dedicated assembly area.

**Job Role**:
The Sales Assistant will work alongside the Production Planner and Logistics Assistant to manage order fulfilment.
- Accurate data entry - putting customer orders onto our MRP system.
- Following Production Guidelines to ensure that orders are entered onto the order book.
- Reporting abnormal orders to the Production Planner.
- Sense checking lead times.
- Checking stock levels, planned stock levels, and committed future stock.
- Track order progress - check if orders are on time to achieve their scheduled despatch date.
- Information sharing between the Production Planner, Logistics Assistant, and other senior team members.
- Inputting data onto Customer online portals

**Desirable Skills**:
A successful applicant should have a selection of the following skills:

- Comfortable using Excel, Outlook, and other Office software.
- Attention to detail, and ability to spot errors in data, particularly numerical.
- Organised and tidy in your work.
- Good problem solver, able to use the information available to them to make informed decisions.
- A Pro-Active approach.
- Customer service - building strong professional relationships with customers.
- Excellent Communication skills and a can-do attitude are essential.

**Desirable Traits**:
This list is an indication of the kind of personality traits that we are looking for as a company.
- Communicates with clarity and professionalism, both in written and spoken form.
- Team mentality - helps others solve problems and avoids casting fault onto others.
- Positive outlook with a drive to personally improve.
- Takes pride in their work.
- Wants the work they are responsible for to be of the correct quality.
- Willing to turn their hand to jobs that need to be done that may fall out of their specific role.

**Company Ethos**:
We are family run and try wherever possible to be a flexible and supportive employer. We run a no blame culture. While accountability is important, we focus not on who did something wrong, but why it was able to go wrong and to attempt to correct the issues that led to it to prevent reoccurrence and improve our systems, processes, and policies. We work strongly as a team with each department delivering their part. We are constantly reinvesting in the business to improve our capabilities, current and future growth opportunities, and infrastructure. Current projects include a rebranding exercise and website overhaul, establishing Industry 4.0 infrastructure. We are proud to hold ISO 9001 and 14001 accreditations. Would you like to be part of this?

How to apply:
**Job Types**: Full-time, Fixed term contract
Contract length: 8 months

Pay: £13.00 per hour

Application question(s):

- Do have experience in managing order books?
- Do you have any good dispatch experience?

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- sales: 1 year (required)
- Customer service: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 25/09/2024