Call Centre Representative

**On top of our basic annual salary of £23,088 our current top collectors are taking home on average £580 per month IN BONUS ALONE** **Are you tired of working in an environment where no matter how hard you work it never gets noticed?** **Are you looking for a role that will challenge you and offer you a stable environment with genuine career prospects?** **Are you confident, reliable and eager to succeed?** As a Jacobs Call Centre Rep you will be joining a competitive, lively, fun & target driven team. We have no doubt we can offer a refreshing change of pace and environment from many other Contact Centres you may have experienced previously. Your role will be to speak to members of the public over the phone from a mixture of both inbound and outbound calls in order to effectively negotiate with them to pay their debt either by taking payment in full or by setting a suitable arrangement. At Jacobs we pride ourselves on our innovative ongoing training that ensures anyone who joins our team will have the best possible chance at being successful not only in their initial role but in any future roles that you find yourself interested in. As a forwarding thinking and fast growing company we put staff development at the forefront, meaning hard work and dedication never go unnoticed. With real progression opportunities available for those individuals that are willing to strive for it, this is an opportunity not to be missed, succession roles achieve OTE of £60,000+ **About Us** Established since 1959, Jacobs Enforcement is a trusted leader in professional enforcement services, working collaboratively with over 185 Local Authorities across England and Wales and are the primary contractor in Wales for HMCTS. With a commitment to recovering outstanding debt ethically and effectively, we deliver exceptional results, adhering to both legal and professional standards. We are committed to supporting our team’s development while fostering a forward-thinking approach to innovation. By combining cutting-edge technology with a commitment to exceptional service, we ensure both our clients and employees thrive in a rapidly evolving industry. Our Company Values (Fairness, Advancement, Collaboration and Excellence) shape and underpin the foundations of everything we do - from our relationships with debtors and clients to how we develop, manage, recognise and reward our employees. **Essential Skills** - Excellent communication skills - Assertive and confident - Willingness to succeed - Ability to work well under pressure - Ability to handle and diffuse challenging situations **Desirable Experience** - Experience of working in a Call Centre or sales role - Experience of working to targets - Experience of negotiating finances **Salary & Benefits** - £23,088 per annum basic salary with potential to earn £30,000+ OTE with bonuses - Monthly uncapped performance-related bonuses with potential OTE £30,000+ - 37 hours per week - 2 set shifts on a weekly rotation - never be left wondering what your next rota is again - 08:00 - 16:30 or 10:30 - 19:00 - 1 in 4 contractual weekend shifts paid as overtime - Saturday shift (09:00 > 14:00) - Average Bonus/Overtime payments paid whilst on annual leave (up to 20 days pa) - A generous holiday allowance inc. enhanced holiday entitlement for length of service - Never work a bank holiday - Company Pension - Casual Dress - Early Finish on Fridays - On-site Parking - Referral Scheme - Corporate Eye Care Scheme - Christmas Shutdown without using annual leave Jacobs offer an extensive training programme to new recruits as well as ongoing support and development. **Our Culture** Everything we do is shaped by our Core Values: Fairness, Advancement, Collaboration and Excellence. These values form the foundations of our relationships with debtors and clients, but they also shape how we measure and reward the performance of our employees. **Job Types**: Full-time, Permanent Pay: £23,088.00-£30,000.00 per year Additional pay: - Bonus scheme - Commission pay - Performance bonus **Benefits**: - Additional leave - Bereavement leave - Casual dress - Company events - Company pension - On-site parking Schedule: - Monday to Friday - Weekend availability Work Location: In person