Customer Service Representative

**Customer Service Representative**

**Maternity Cover - Fixed Term - 9 months**
**Location: Prenton, North Cheshire Trading Estate, Prenton Way, Birkenhead, Prenton CH43 3ET**
**Salary: £22,023 per annum, plus a range of flexible benefits**
**37 hours per week. Working in shifts in our Prenton office, your working week will include a combination of early, mid and back shifts up to midnight as well as weekends.**
**Closing Date: 05 / 03 / 23**

**Help us create a better future, quicker**

**What you'll be doing**

This is a fast-paced environment, with unique and interesting challenges, so you’ll need to be composed, remain focused and act decisively to meet our ever-changing customer needs. And because we’re an Emergency Call Centre, we’re open 365 days a year, from 7am till midnight. We’re always on hand to support our customers, and during big events such as storms, our phone lines are buzzing. We need everyone to pitch in, making sure that faults are logged immediately, ensuring that customer service standards remain high, despite the crisis.

This on-site role offers a range of shift patterns which typically include weekend working as well as early and late starts. So whether you’re looking for a non-traditional working week to support your work life balance, you value job security or you’ve got longer-term ambitions to progress your career, this is an interesting role to kick start your career at SP Energy Networks. And if you’re keen to progress, we offer excellent learning and development opportunities for people with ambition and drive.

**What you'll bring**

As this is a customer centric role, you’ll need previous experience of working in a customer service environment. Whether that’s retail, hospitality, a contact centre or similar, you’ll bring your best customer services skills to this role. And if you have experience of dealing with complaints even better Experienced or not, you’ll need to be confident of managing difficult conversations with empathy and professionalism. And with responsibilities including answering calls and responding to written contact, you’ll need excellent communication and administration skills. We’re looking for someone with initiative and agile thinking who is willing to go that extra mile to help our customers. And of course, knowledge of SP Energy Networks and our activities would be beneficial to help you understand the importance of your role within the business.

Bringing your energy and passion for customer care, you’ll demonstrate empathy, take ownership of challenges and solve those complex problems. And as call volumes can change rapidly, you’ll need to be resilient, able to switch up a gear when the situation demands it. Overall, we want you to keep the customer at the heart of what we do and deliver a first-class customer experience to each and every customer.

**What's in it for you**

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.

At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action - our benefits are designed to help you do just that - so that you have everything you need to take care of your world - today and tomorrow. That’s why our benefits include:

- 36 days annual leave
- Holiday purchase - perfect your work/life balance with extra annual leave
- Share Incentive Plan and Sharesave Scheme
- Payroll giving and charity matched funding
- Technology Vouchers - save more and spread the cost of your technology purposes
- Count us in - pledge to reduce carbon emissions and help fight climate change
- Electric Vehicle Schemes - to help you transition to green/clean driving
- Cycle to Work scheme and public transport season ticket loans
- Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments
- Life Assurance (4x salary)
- Access to ‘nudge’ financial wellbeing support
- Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

**Why SP Energy Networks**

SP Energy Networks is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the North West of England. We operate over 4000km of cables and lines that make-up the transmission network - connecting infrastructure like wind farms into the electricity system. It’s a role that puts us right at the heart of Scotland’s ambition to be Net Zero by 2044. And we’re taking it very seriously. We’re investing £2 billion into our transmission network, directly supporting the r