Repairs Administrator

4 days ago

Leeds, United Kingdom Dutton Construction Ltd Full time

Dutton Construction Ltd, is looking to recruit a Repairs Administrator to join our Facilities Management team in Leeds.

As Repairs Administrator, you will be responsible for providing excellent customer service to the Responsive Repairs team.

**Scope**

To provide support to the Facilities Management Team by providing administration support to ensure the effective and efficient delivery of a range of property maintenance and compliance work streams.

These include responsive reactive and planned repairs in residential properties, voids properties, external maintenance contracts and other client property functions.

**Responsibilities**:

- Provide full administrative support to the various teams within the service.
- Scheduling of appointments and diary management of team members, external contractors and residents.
- Raise, monitor and report on work orders.
- Manage and review service referral requests, rejecting, approving or seeking clarification where necessary.
- Develop and maintain relationships with internal and external stakeholders to support our customers.
- Assess clients' needs to ensure effective service delivery.
- Advise and support our customers in resolving their queries and issues, ensuring that their expectations are managed and proactive resolutions are identified.
- Deal with routine enquiries from external agencies, internal customers and stakeholders in a professional manner within pre-agreed departmental and company timeframes.
- Investigate and respond to client enquiries and complaints ensuring that timescales are met in line with key performance indicators and complaints policy.

**Skills/Experience required**:

- Discussing required repairs with the Facilities Management team and customers.
- Respond promptly to emergency and urgent maintenance queries to safeguard customers and property.
- Proven experience in working in a responsive repair environment.
- Experience in raising, monitoring and recording work orders through a relevant housing/repair management system.
- Experience in coordinating and following up on work programmes.
- Regularly monitor all job costings and works, taking appropriate action to ensure that expenditure is within budget.
- Ability to work independently, exercising good initiative and judgement.
- Oversee the invoice process, ensuring PO’s are raised and coded accurately and on time.
- Excellent written and verbal communication skills.
- Demonstrable experience in a role which has required proficient admin skills, including keyboard, telephone, IT and experience working with databases.
- Experience working with a schedule of rates would be desirable.

**Qualifications required**:

- Educated to A-Level, NVQ 3 or above or have a minimum of minimum of two years' experience in a similar role.

Pay: £26,000.00-£28,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking
- Sick pay

Schedule:

- Monday to Friday
- Weekend availability

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Customer service: 2 years (preferred)
- Administrative experience: 2 years (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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