Household Claims Trainer

20 hours ago


Cardiff, United Kingdom Admiral Full time

**Closing date**

**21/02/2025**

An exciting opportunity has arisen for a Trainer to join our growing Household Claims Training Team.

This is a cross-site role, so travel to all UK sites may be required.

Responsibilities will include:

- Assist in carrying out a training needs analysis of the department
- To deliver training sessions as required
- Researching, designing and building of training sessions to ensure they meet the required needs and obtaining sign off from department stakeholders
- Creating and maintaining an awareness of HH Claims Training within the department
- Engaging within the department, supporting the management team and adding value to the area
- Assist in developing accurate ways of measuring the success of the training delivered
- Building on your current knowledge to ensure that you can provide training in all areas of Household claims
- Liaising with and supporting Team Managers with the delivery of training
- Deliver Inductions to staff either externally or internally recruited
- Develop induction material and modify on a regular basis

Essential Requirements:

- Experience in training delivery, ideally within the insurance or claims sector.
- Strong knowledge of the household claims process, including policy coverage, liability assessment and settlement procedures.
- Would be desirable to have experience in escape of water claim, including identifying causes, managing coasts and customer communication.
- Excellent Communication skill, with the ability to engage and educate diverse audiences.
- Ability to adapt training materials to suit different learning styles and levels of experience.
- Strong Organisational and time management skills.

Desirable:

- Qualifications in learning & development, training or insurance.
- Familiar with FCA regulations and industry best practices.

Our Commitment to You

All qualified applicants will receive equal consideration for employment.

Benefits, and Work-Life Balance

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to work for in the UK.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

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