Customer Service Advisor

3 days ago

Exeter, United Kingdom Stormfront Full time

**Main Responsibilities**:

- Take incoming calls and manage the customers experience by answering questions, booking appointments, and resolving complaints.
- Offer support to the different departments within the organisation when required
- Maintain accurate and up to date records for all customer databases.
- Update customer on their service order requests and/or connect them with the Service Team where applicable
- Provide dispatch and delivery information to existing web-orders and address any concerns about delivery and dispatch.
- Assist customers with concerns on orders, service, faults, DOA’s, and service received in store.
- Process orders and conduct fraud checks.
- Act accordingly as an Ambassador for Compu b/Stormfront, the UK and Irelands largest APR.
- Handle customer feedback and assign to department managers
- Create a welcoming atmosphere to our customers over the phone
- Gather information for sales leads and assist in the development of the departments outbound sales strategy
- Manage publicly available Compu b/Stormfront mailboxes.
- Identify attempts to defraud the company through coercion and social engineering
**Essential Experience Criteria**:

- Working in a call centre and possess a good telephone manner good levels of diplomacy. You will be part of a team that are the first point of contact for all telephone customers.
- Ensuring that our customers are kept up to date with the status of their query and a resolution is met at all times including escalate issues when required.
- Being able to deliver outstanding customer service with a keen eye for customer focus.
- Responding effectively to both internal and external customers through exhibiting excellent listening skills.
- Excellent draughting skills.
- Flexibility with a positive attitude to meeting business objectives.
- Ability to be part of a dedicated customer service team while also being organised and able to work on ones own initiative.
- Showing our customer’s the right level of empathy coupled with having a calming nature when dealing with customers problems.
- Proven ability at problem solving.
- Goods levels of diplomacy when dealing with customer queries.
- Ability to thrive in a pressured environment.

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