Customer Service Advisor

1 week ago

Exeter, United Kingdom Hawk 3 Talent Solutions Full time

**CUSTOMER SERVICE ADVISOR / EXETER - PERMANENT VACNACY**

**Location**: Sowton Industrial Estate, Exeter

**Hours**: Monday to Friday 08:30am - 17:00pm

**Salary**: £22,500 per annum

Hawk 3 Talent Solutions, operating as an employment agency, are currently recruiting for a Customer Service Advisor based in Exeter on a permanent contract for our well known manufacturing client.

Reporting directly to the Assistant Customer Services Manager you will be responsible for taking calls from retailers, answering queries and questions and accurately placing orders onto our clients database from a variety of sources.

**Duties as a Customer Service Advisor**:
Answering inbound calls from retailers with regards to orders and general enquiries

Issuing customers with pro-forma / invoices, order acknowledgements and general administration

Liaise with the Warehouse and distribution companies to ensure timely and accurate distribution of our products.

Calculate customer discounts and carriage costs in relation to customer orders.

Resolve any customer complaints which may have arisen, ensuring communication to the customer is timely, accurate and professionally managed.

Maintain all customer records are updated and accurate within the CRM system, raising tickets when necessary

Support the field based Sales Teams.

Develop a rapport with our dealer network and build relationships with immediate team, internal departments and customers.

To comply with company policies at all times

**About you**:
Excellent customer service and communication skills

Computer literate and competent with the use of Microsoft Office programs

Excellent time management skills

Enthusiasm to learn new skills and product information

Ability to work on own initiative as well as a larger team

Previous experience working with CRM systems would be advantageous

**Benefits**:
6.4 weeks starting holiday

Free eye tests

Positive working environment

Pension scheme

Free onsite parking

Staff discount

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