Clinical Advisor

HUC provides the NHS111 and Out of Hours GP service to over three million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex and the South West of England. HUC is an exciting and supportive place to work; no two shifts are the same and there is a wealth of knowledge across the organisation to ensure we get the most appropriate outcome for every caller we speak to.

Are you a registered Nurse or Paramedic with a minimum of 1yr post registration experience?

Are you confident in making autonomous decisions?

Are you seeking a better work/life balance?

Do you want to move away from face-to-face practice but continue to make a difference to people’s lives?

If so, our 111 Clinical Advisor role could be for you. This role is an excellent opportunity to build on your Nursing or Paramedic experience and to continue to deliver outstanding patient care without the physical demand of acute work.

**A day in the life of a Clinical Advisor**:
You will be assessing patients over the phone, using the NHS Pathways systems alongside your existing clinical knowledge and expertise.

No two shifts will be the same; the 111 service receives calls ranging from minor ailments to life threatening emergencies.

You will use your clinical knowledge to signpost patients to the most appropriate level of care; this could include an emergency ambulance, GP appointment or home management advice.

You will be surrounded by supportive colleagues and provide clinical support to our Health Advisors whilst on shift.

We are committed to putting the patient at the start and heart of our care. If this resonates with your own values, then HUC is a great place to put it into practice. To be considered for the role of 111 Clinical Advisor you must be:
Able to commit to 8 weeks of full time training

Able to commit to 1 of our rolling rota patterns; we have a variety of patterns to cover our 24-hour operational period. Please note all of our rota patterns include an element of weekend working.

Able to clearly and confidently communicate with callers from all walks of life

Able to adapt to a caller’s individual needs

Passionate about providing a level of service you would recommend to your friends and family

Competent with the use of IT

**In return we can offer**:
A supportive working environment

Management team open door policy

Dedicated staff break room with tea and coffee making facilities, including Starbucks machine on free vend for all staff

Extensive opportunities for training, development and career progression

Employee assistance scheme

Employee discount hub

NHS pension

To provide clinical expertise to assess an individuals health status using clinical knowledge and advanced listening skills. Using the NHS Pathways content to advise service users, their representatives and Health Advisors.

To ensure that every patient contact is conducted appropriately with an emphasis on the provision of clear, evidence-based advice and signposting to an appropriate service.

To understand, adhere to and promote the principles of information governance in relation to access to clinical records, the handling and access to and communication of patient identifiable information.

To understand, adhere to and promote the principles of risk management in relation to patient and staff wellbeing, the physical environment and the systems in use and to follow local guidance for action and reporting upon identification of a risk.

To work with the Clinical Management team in originating, updating and reviewing clinical advice, practice and content within the local model.

To generate and collect clinical data and evidence which supports the organisations compliance with internal and external governance reporting.

To fully support and engage with the provision of clinical data and evidence to support any external assessment of standards by an authorised body.

Every patient deserves our highest standard of care and commitment. In working together innovatively, transparently and constructively with the local community and stakeholders, we can deliver services which meet their specific needs. We learn by listening to patients views and experiences. We are passionate about sharing our knowledge and expertise buy encouraging dialogue both internally and externally to meet our high expectations for patients.

You will be responsible for assessing callers with a wide spectrum of clinical conditions, advising them on home care management, next steps and referring them on to further care when appropriate. The computer
- based clinical decision system will facilitate and support the advice given.

Clinical Advisors are required to work as part of a multidisciplinary team within the service provided by providing high-quality, evidence-based healthcare to the immediate needs of the patient.

You will demonstrate a commitment to a high-quality service, excellence in clinical practice and continuous professional development, which are all i