Administration Advisor

23 hours ago

Welwyn Garden City, United Kingdom East and North Hertfordshire NHS Trust Full time

We are recruiting for Administration Advisor who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

Our clerks are trained to support a patient’s pathway through Outpatients, from referral to treatment, so in this role you can really make a difference. You could work in our busy outpatient clinics, on the outpatient reception desk, and in our Outpatient Contact Centre, using various appointment computer systems to book, cancel and answer patient appointment enquiries on the telephone.

If you’ve got excellent communication and people-skills and enjoy working as part of a team, then this role will give you great job satisfaction. It is also a great stepping-stone to career progression within the NHS, with excellent promotion opportunities within the Trust.

Our Values areInclude,Respect andImprove. It is important that you understand and refer to our values during your recruitment process and beyond

You will regularly work at the reception at outpatient clinics and also answer the Trust’s Appointment Line dealing with patients’ appointment queries.

To train fellow colleagues & new staff in role in order to be multi-skilled & standardise processes across Trust in order to be able to cross cover other Administration Advisors & support the department during leave of absences.

Use excel spreadsheets and the Trust’s Lorenzo appointment system to validate Patient Tracking Lists.

At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

**We run the following hospitals**:

- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

This vacancy is a cross site cover post, Hertford County & QE2 (dependant on clinic workload) Monday to Friday / 08:30 - 17:00 / 37.5 hrs per week /including 2 x 18:00 finishes per week

Please see the attached Applicant information pack for further detailed information regarding this role.

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