Operations Coordinator

**Operations Coordinator | Birmingham| Permanent**

**Salary**: £21,736

**Hours**:40 hours per week

**Shifts**: Multiple Shifts between 07:00 & 19:00 pm

**Benefits**:

- Competitive holiday allowance
- Day off for your Birthday
- Death in Service
- Enhanced Maternity and Paternity
- Additional day off when your child start primary school & to attend colleage/university graduation ceremony
- Access to a Health and Wellness Programe
- Perks a Work - discounts and rewards for lots of retailers
- Ride to Work & Season Ticket Loans (available after a years service)

CitySprint is on a Fast track to become the UK’s leading courier services provider, with current market domination of the Same day service areas already.

**Through regular investment in our people, our service offering and our customer proposition, we are paving the way for courier services to be more intuitive, more capable, and more responsive to our customers’ needs than ever before**

Being this awesome takes a lot of hard work and commitment to our company values and vision. So naturally we need to secure top-notch Operations Coordinator to ensure we continue growing and improving every day.

**This is where you come in**

CitySprint have an exciting opportunity for an Operations Coordinator in our Birmingham Service Centre.

We are looking for a superstar who enjoys coordinating the activities and efforts of teams to ensure a streamlined and efficient Operation, resulting in excellent service for our customers and colleagues.

In this role you will be building excellent working relationships with both staff and clients in the Service Centre and beyond and be the go to person who designs and delivers an effective operation with couriers and suppliers.

**The main responsibilities within the Operations Coordinator role are**:

- Answer phone lines promptly and professionally
- Arrange relevant collections, transit routes and deliveries
- Input event tracking for all bookings and in-transit consignments taken
- Liaise with both Operations departments and where required Imports, to ensure any imports arrive back in line with correct SLA (transit time)
- Provide the Customer with updates on all exceptions or issues
- Request and enter all POD’s from relevant agents
- Report all discrepancies to Managers
- Provide quotes when requested to the relevant Customer
- Work with suppliers (agents) to deliver a seamless, high quality Customer Experience
- Ensure the quality of information available to Customers through the web-based booking system is of a high standard and accurate
- Excellent verbal and written communication including:

- Pleasant and friendly telephone manner at all times.
- Treats people with respect under all circumstances.
- Responds promptly and appropriately to the needs of the customer and suppliers to ensure their requests for service and assistance are adhered.
- Ensure all jobs are collected and delivered with agreed timescales - Delivery by Time.
- Client operational queries are dealt with effectively and promptly and the client is made fully aware of the outcome.
- Comfortable adapting to change, meeting the changing demands of the work environment, responds well to any delays or other unexpected demands.
- Being proactive in suggesting to your manager how we can improve our service delivery.
- Skilled listener, able to understand and empathise with Customers whilst understanding context and the Customer supplier relationship
- Ability to self-motivate and work with the minimum of supervision
- Have a problem-solving attitude and relish the challenge that obstacles may present

If this Operations Coordinator role sounds like you, we really want to hear from you

**_We do not require the assistance of agencies with this vacancy - thank you in advance._