Operations Coordinator
2 days ago
**Role Summary**:
As an **Assisted Travel Operations Coordinator**, you’ll be central to delivering a safe, smooth, and dignified journey for customers who require additional support through Birmingham Airport. You’ll coordinate a large team, manage real-time operational decisions, and act as an ambassador for our Assisted Travel product—ensuring compliance with regulatory targets and providing an exceptional customer experience. Your role will embody our values and support three core pillars**:Customer, Efficiency, and Safety & Security**.
**Working Hours**: Shift-based, including nights, weekends, and public holidays
**Key Responsibilities**:
- Coordinate a team of up to 50 operational staff through our planning system to ensure seamless service
- Own the daily operational performance of Assisted Travel, ensuring KPIs and compliance targets are met
- Make dynamic decisions in high-pressure situations to support airline punctuality and customer care
- Engage directly with passengers to tailor assistance plans and enhance the travel experience
- Host and support key terminal areas, liaising effectively with internal teams and third-party providers
**Experience Required**:
- Proven ability to lead or coordinate in a fast-paced, operational environment
- Strong decision-making skills under pressure with a focus on customer service excellence
- Experience engaging with diverse stakeholders, including contractors and management teams
- High standard of written and verbal communication, including report writing and record keeping
- Knowledge of Health & Safety practices and commitment to Equality, Diversity, and Inclusion
- Flexibility to work shifts across a 24/7 operational schedule
**Join us and contribute to making Birmingham Airport a welcoming, accessible, and customer-focused airport for everyone.**
**Please note**:Assessment Day will be held on 23rd June
**Job Types**: Full-time, Permanent
Pay: £27,927.00 per year
Additional pay:
- Yearly bonus
**Benefits**:
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free or subsidised travel
- Free parking
- On-site parking
- Store discount
- Transport links
Schedule:
- Day shift
- Night shift
- Weekend availability
Application question(s):
- Are you able to work a variety of shift patterns, including nights, weekends and bank holidays?
Work authorisation:
- United Kingdom (required)
Work Location: In person
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