Operations Coordinator

3 hours ago

Birmingham, Birmingham, United Kingdom Bolt Technology Full time

We are looking for a sharp, highly organised, and detail-oriented Operations Coordinator to support our UK ride-hailing operations.

Please note that this is a full-time, permanent employment opportunity.


About us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission

About the role

You'll be responsible for daily functions that are at the core of our Birmingham operations and have a direct impact on supply growth and compliance.

You will be working with other Operations Coordinators, a Team Lead, and an Operations Manager for Birmingham. 

Main tasks and responsibilities:

  • Onboard new drivers onto Bolt's platform.
  • Verify, maintain, organise, and audit driver and vehicle documentation.
  • Respond to driver issues both in-person, over the phone, and via email.
  • Find resolutions to driver issues and questions both in-person and over email.
  • Support the local operations teams in ad hoc initiatives that contribute to supply growth and compliance.

About you:

  • You have 1+ years of professional experience.
  • You're a great communicator and are able to explain complex things simply, and you have excellent spoken and written English
  • You're customer-focused and care about delivering great customer experiences.
  • You have great attention to detail and can spot problems quickly and you're able to stay calm and focused under pressure.
  • You're passionate about improving cities and ride-hailing.
  • Customer service or operations experience is a bonus.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don't tick every box, please consider applying

Why you'll love it here:

  • Play a direct role in shaping the future of mobility.
  • Impact millions of customers and partners in 600+ cities across 50+ countries.
  • Work in fast-moving autonomous teams with some of the smartest people in the world.
  • Accelerate your professional growth with unique career opportunities.
  • Get a rewarding salary and stock option package that lets you focus on doing your best work.
  • Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.
  • Take care of your physical and mental health with our wellness perks.


*Some perks may differ depending on your location and role.

#LI-Hybrid

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