Marketing Operations Coordinator

We have an exciting opportunity for a Marketing Operations Coordinator to join our Marketing Insights team based in our Birmingham office on a hybrid working basis between home and the office. This is a permanent, full-time position.

As the Marketing Operations Co-ordinator, you'll be at the heart of our marketing team; supporting the smooth operation of administrative assistance across the team and managing central support functions. You won't just be a cog in the wheel; you'll be the energy at the heart of our marketing operations, driving efficiency, and supporting our team's success. This junior-level role offers an exciting opportunity for someone who enjoys getting things done, loves variety and wants to build a career in administration or marketing. The hope is that you'll bring energy, organisation and a positive can-do attitude to everything you do.

This role reports into the Head of Business Insights.

Snapshot of your day:

• Be the go-to person keeping our marketing team organised and energised, including scheduling meetings; coordinating calendars; organising team events; assisting with travel arrangements, expense reports, and other administrative tasks
• Serve as the central point of contact for inquiries, routing communications to the appropriate team members and ensuring timely responses
• Maintain organised and up-to-date files, documents, and databases to facilitate easy access to information and resources for the Marketing team; and ensure the efficient recording and regular review of client review database to support client listening.
• Process invoices in a timely and accurate manner, and work closely with vendors, finance, and procurement teams to resolve any billing discrepancies or issues promptly
• Assist with budget tracking and reporting to help ensure that marketing expenses are effectively managed and accounted for.
• Work across the Marketing team to ensure that work flows efficiently and effectively through the specialist teams, and collaborate with Marketing colleagues to streamline processes and improve operational efficiency.
• Communicate effectively with team members to gather information, provide updates, and facilitate collaboration on various projects and initiatives; and maintain regular communication to Client Partners and Reviewing Partners to feed a steady pipeline of independent client reviews
• Identify opportunities to streamline workflows, automate repetitive tasks, and improve overall efficiency within the marketing operations function and stay informed about industry best practices and emerging trends

We would love to hear from you if you have:

• Previous experience in an administrative support, marketing or operations coordination role (essential)
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint), including advanced Excel skills (e.g. data management, complex formulas, lookups, pivot tables, and data visualisation)
• Strong organisational skills with the ability to manage multiple tasks and priorities effectively
• Attention to detail and accuracy in data entry and document management
• Excellent communication and interpersonal skills, with the ability to work collaboratively in a team environment
• Ability to adapt to changing priorities and thrive in a dynamic environment
• Familiarity with CRM systems and task management tools (desirable, not essential)

What's in it for you:

• Competitive discretionary annual bonus
• Generous pension scheme (8% employer contribution)
• Core benefits for you including private medical cover, life assurance (x4 - x10), group income protection (65%), and up to 30 days holiday per year with holiday trading
• A comprehensive range of voluntary benefits to suit you (and your family) including an electric car leasing scheme, tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, Sports Allowance – we pay up to 50% of your gym/sports membership (up to £50 pm), travel insurance, paid volunteering, and a broad range of retailer discounts
• For a full list of benefits, please click here

Happy to talk flexible working

** Please note this position is not eligible for sponsorship.

Accessibility

We are a Disability Confident Employer. If you require reasonable adjustments or want more information on accessibility, please click here

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