Service Support Officer

4 days ago

Aberaeron, United Kingdom Ceredigion County Council Full time

**Service Support Officer**:
**Closing date**: 05/03/2025

**Reference**: REQ105846
- 37 hours / Permanent
- 24,790 - 25,183 *
- Penmorfa, Aberaeron
- *All salary values are pro-rata.
- About the role

We are seeking to recruit a Service Support Officer to join the Corporate Service Support Team on a full-time permanent basis. The role will provide an agile administrative support function to support the delivery of Council services.

About the Role:
The Service Support Officer will mainly work as part of the Targeted Care and Enablement team which provide a short intensive enablement service for people with disabilities and those who are frail and recovering from illness or injury. The team focus on helping people to restore optimum level of independent functioning and those that have been identified with ongoing needs of care and assistance.

You will be expected to undertake various administration duties to support this team, including dealing with telephone calls, inputting and extracting information from IT systems, handling incoming and outgoing correspondence, minute taking, as well as many other activities associated to a busy office environment. On a typical working day, you could expect to be processing referrals, creating and sending contracts to agencies, collating data, inputting case notes into specialised systems and processing documents required for agencies to commence packages of care.

Job Description and Person Specification
- What we offer
- Work-life balance
- Lifestyle savings scheme
- Generous employer pension scheme
- Cycle to work scheme
- Learning and development
- Where you'll work

**Democratic Services**

We play a key role in ensuring the smooth and efficient management of the decision-making process of the Council, including support and advice to Councillors; PA, administrative and project management support to all service areas; facilitating elections; the communications team; translation and the Welsh Language policy officer. Our key functions include:

- Corporate Service Support: PA and Administrative support; Business support including project management and minute taking.
- Democratic Services: Councillors; Council, Cabinet, Overview and Scrutiny Committees and Regulatory Committees.
- Electoral Services: General and local elections; Management of electoral register.
- Communications Team: Manage communication activities corporately; support services in campaigns and projects; deal with the press and media; develop and issue press releases; manage social media pages.
- Translation: Documents and simultaneous translation.
- Welsh Language Standards: Operational; Policy making; Promotion; Monitoring; Service delivery.

**Penmorfa**

Penmorfa is our most central office, it is where our Chief Executive and Councillors are based.
Read more

**Aberaeron**

Aberaeron is a picture perfect harbour town and is one of Ceredigion's best loved holiday destinations with fashionable places to stay and eat.

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