Senior Customer Care Coordinator

5 days ago

Chelmsford, United Kingdom Howells Solutions Full time

**Senior Customer Care Coordinator**

**Chelmsford**

**New Build Housing**

Howells are currently recruiting for an organised and driven Senior Customer Care Coordinator. Our client are a multi awarded winning business with a reputation for providing fantastic training, development and progression.

**Customer Care Coordinator Key Duties**:

- Fully adhere to the companies standard Customer Care policies and procedures, ensuring that all issues raised by our customers are dealt with professionally, quickly and to their complete satisfaction
- Coordinate with colleagues to ensure the department provides continual telephone cover throughout the working day
- Arrange the inspection of remedial enquiries where necessary to agree valid warranty issues
- Liaise between Site Management teams, Customer Care Operatives and external Sub-contractors to ensure all remedial works are completed efficiently, in accordance with the NHBC Buildmark Warranty and in line with the company's stated Service Level Agreements
- Communicate with the Head of Customer Care to ensure all defects are dealt with by the appropriate personnel and in a cost effective manner
- Utilise the IT system and associated reporting to manage resolution of defects and identify to the Head of Customer Care where performance is falling below expected levels
- Liaise with the Commercial/Buying departments to order materials in accordance with arrangements made for defect resolution and complete contra-charges where applicable
- Liaise with all other Departments to ensure Customer enquiries or concerns are addressed professionally and efficiently
- Provide administrative support for the Department, to include, handling and responding to all customer correspondence, electronic and paper filing, production of reports, record Action Logs for internal meetings
- Undertake post-completion satisfaction calls to customers
- Update weekly reports and distribute to relevant personnel
- promote and act in accordance with all Group values, systems, policies and procedures
- Carry out the other appropriate ad hoc duties as and when required

**Senior Customer Care Coordinator Salary and Benefits**:
You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a competitive salary andbonus scheme as well as role dependant additional benefits.

**Applications

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