Customer Care Coordinator

3 days ago

Chelmsford, United Kingdom Wheatstone Solutions Ltd Full time

**Customer Care Coordinator - Chelmsford - Permanent - £33,000**

A opportunity has arisen for a Customer Service Coordinator to join my client, a House Builder, based in the Chelmsford area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales.

This position is a full time role based in the office.

**Duties**
- Reporting to the Head of department, you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale.
- Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed.
- Provide support and advice to sub-contractors.
- Speak with Site or Constructions teams as necessary to ensure customers’ queries are answered accurately, efficiently, and consistently.

**What are they looking for**
- Experience working with another House Builder in a similar role.
- Experience using CRM systems and inputting data in an office-based setting is essential.
- Excellent communication skills

**Job Types**: Full-time, Permanent

Pay: £28,000.00-£33,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

**Experience**:

- House Building Customer Care: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: WS2041

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