Void Coordinator

2 days ago

Birmingham, United Kingdom Midland Heart Full time

**The Role**
Ensuring tenants properties are repaired and maintained to a high standard is a crucial part of being a sector leading landlord. That’s why we have an exciting opportunity for someone to join our In-House Maintenance team as a **Void Coordinator**, supporting the seamless delivery of vacant property repairs and maintenance services.

You’ll be responsible for the seamless coordination of the void process, ensuring we meet our key KPI’s. This will typically include compiling void information packs, issuing works to subcontractors and keeping all involved departments updated of void progress, particularly Expected Completion Dates (ECD’s). You will also be responsible for managing the submittal of referral forms and director approval forms where additional authorisation is required to proceed with high value void works.

Always with the tenant in mind, you’ll support void supervisors and contract managers to monitor the performance of subcontractors and quality of works delivered, ensuring our properties remain to a high standard, ultimately ready to become somebody’s home.
- Experience and evidence of being results driven, with experience of working towards and achieving set KPIs.
- You’ll have relevant administration experience as well familiarity with IT systems and financial reconciliation processes.
- Experience analysing sets of data using Microsoft Excel.
- Customer service experience with a proven track record of building relationships with key business stakeholders.

**Who are Midland Heart?** We’re one team working together for our tenants; a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.
- We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role._

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