Void Co-ordinator

6 days ago

Birmingham, United Kingdom Midland Heart Full time

Do you have a keen eye for detail, great interpersonal skills and the ability to provide a brilliant customer service? If yes, then look no further - our Repairs & Maintenance team are looking for a Void Coordinator to help the team provide vital administrative support.
In this fast-paced varied role, you'll join a team of seven Coordinators providing all-important administrative support by:
Coordinating and administering void property repairs and maintenance, including job validation, invoicing, and work order management.
Ensuring works comply with legislation, health and safety, and organisational standards while meeting SLAs and KPIs.
Maintaining accurate records and documentation to support audit and compliance requirements.
Identifying and mitigating risks in service delivery, working with internal and external stakeholders to resolve issues.
Communicating effectively with tenants throughout the works process and support complaint resolution.
We offer a supportive and collaborative environment where you can gain invaluable exposure to housing operations, as well as actively contribute to business-critical activities. We have a strong track record of investing in our people too, which means we'll support you to gain the skills you need to develop your career with us.
You'll have some professional work experience, ideally in a target driven or administrative role, working with contractors or in a Repairs & Maintenance setting.
You'll have experience using a range of Microsoft packages including Excel and the ability to learn in-house systems.
You're detail orientated, with the ability to manage your own workload effectively, as well as working collaboratively with the wider team.
You're confident interacting with a variety of customers/stakeholders and focused on delivering a brilliant customer service at all times - we can support you to develop your technical knowledge of property maintenance and repairs
Who are Midland Heart? We're one team working together to deliver for our tenants. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.
We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category ( The Times ).
Please note, we reserve the right to close the advert prior to the advertised closing date.
We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role

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