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Life Coach

2 weeks ago

Birmingham, United Kingdom YMCA Heart of England Full time

**JOB DESCRIPTION**

**Job Title: Life Coach**

**Responsible to: Directly: Team Leader**

**Indirectly: Housing Services Manager**

**Responsible for: Directly**: **N/A**

**Indirectly**: **N/A**

**Contract: 9 months maternity cover with a view to becoming permanent**

**Job Purpose**

The Life Coach is responsible for the delivery of a needs led service for the welfare of tenants, developing and maximising their potential, personal growth and development. To effectively manage an assigned caseload to provide housing related support to tenants to enable them to maintain their tenancies and to achieve their aspirations for independent living. The duties will be determined by the individual needs of the tenant being supported. The context in which support is provided may vary according to the users’ needs and may include site
- based support, housing management and support, and housing management support only.

**Duties**

1. **To work with an agreed caseload of tenants to provide a programme of support**

**in accordance with the Association’s ethos and values, legislation and good**

**practice. Duties include, but are not limited to**:
needs and aspirations. To ensure that a support plan is in place one week after move-in for each tenant. f. Providing high quality one to one support through regular key work sessions with tenants, helping the tenant to understand and overcome any barriers they have to moving forward. g. Encouraging and supporting tenants to live as fully and independently as possible within the local community, providing information, emotional, organisational and practical support and training as appropriate. i. Supporting and participating in life and social skills work, e.g. employment, education and training, personal hygiene, family mediation and activities. j. Encouraging residents/tenant to participate and share responsibility for the day-to-day management of the accommodation and to attend tenant meetings as required. To work alongside tenant and participate in activities as appropriate. k. Co-ordinating or signposting any additional support, tenants may require by liaising with internal colleagues and external agencies in relation to maintaining their accommodation. l. Organising and supporting tenants who are preparing to move-on to greater independence through the move and resettlement into their new home. m. Ensuring that YMCA Heart of England’s strategy for tenant involvement is consistently implemented and ensures that all tenants have a voice and are empowered to use that voice both individually and as a group.

2 **. To ensure tenants understand their Licence / Tenancy Agreement(s), their**

**rights and obligations, and report any breaches to the Team Leader or line**

**manager. Duties include, but are not limited to**: a. Taking responsibility for ensuring that accommodation charges and rent are paid by tenants and income maximised. b. Monitoring non-payment of rent and taking action in line with the agreed policy and procedure on arrears. To provide debt counselling where appropriate. e. Liaising, consulting and actively supporting tenants’ meetings, encouraging participation in decision making processes. To arrange/participate in tenants’ meetings, as and when required. g. Keeping voids to a minimum by ensuring applicants are sourced to move in and the property is cleaned, prepared and ready to let in the quickest time possible. h. Keeping up to date with issues and legislation relevant to housing and support, welfare benefits.

3. At all times to act in accordance with the ethos and values of the association and the general standards expected of all employees of YMCA Heart of England, including a) To respect and promote the association’s Christian ethos and uphold its values, namely:

- **Inspire**: We inspire people to be the best they can be through their experience and interaction with us.
- **Believe**: Our faith means that we believe in people’s potential and have confidence for a positive future.
- **Excellence**: We seek excellence and deliver quality services by setting high standards and going the extra mile.
- **Compassion**: We serve others with compassion and kindness in order to transform lives and communities.
- **Integrity**: Our ethos supports us to challenge ourselves and others to do the right thing at all times. b) To promote a caring, helpful and unbiased attitude towards all employees, service users, trustees and members of the general public, and to maintain an impeccable standard of honesty and professionalism in all such dealings; c) To uphold at all times the principles of equality and diversity and to report any discriminatory or abusive behaviour to your line manager (or if necessary, Senior

Management) so that appropriate action can be taken d) To adhere to YMCA Heart of England’s Health & Safety, Equal Opportunities and all other policies and procedures, and to contribute as required to their review and development e) To c