People Services Specialist

**Advert**
- People make Sage great. From our colleagues delivering ground-breaking solutions to the customers who use them: people have helped us grow for more than thirty years, and people are driving our future as a great SaaS company. We're writing our next chapter. Be part of it
At Sage, we recognize that the world of work has rapidly shifted over the last few years, particularly how we work. That is why we have committed to working in a hybrid way going forward. Human connection is an essential ingredient of the 4 principles that make up our Flexible Human Work hybrid framework and we want to be transparent in what that looks like when you join our Sage family. On one hand, our offices will continue to play an important role in our future and serve as a place for spontaneous conversations, connection, collaboration as well as focused time. On the other hand, we have learned to reimagine where and when we work and to unlock that flexibility and innovation for our colleagues offering them the opportunity to work flex across their home, Sage offices or customer sites.
- Acting as first point of contact, action colleague queries using appropriate methods (ServiceNow, Live Chat, and Teams) to reach the best solution. This includes transferring queries to the appropriate teams or actioning queries as required.
This role is a 5 month fixed term contract - it is likely there will be permanent opportunities after this period.

**Key Responsibilities**
- Responsible for supporting the People function as the single point of contact towards assignees, international relocators and their family members.
- Responsible for the coordination and administration of the UKI processes and procedures and the reporting of compliance data, including reporting changes through the home office portal.
- Work with external partners to action requests.
- Act as custodians of colleague data, keeping data clean by ensuring the system is up to date.
- Support the People Services Manager or wider People team in the delivery of initiatives that align with our people plan and the wider business goals.
- Work collaboratively with Payroll to ensure the required changes and inputs, leading to a smooth monthly pay run
- Offer basic advice and guidance to colleagues and line management on a range of colleague issues using company policies and procedures.
- Adopt a continuous improvement mindset
- Look for ways to improve processes in collaboration with the continuous improvement team, adopting best practice solutions.
- Liaise with the technical teams on system improvements
- Regularly review own ways of working to ensure best possible colleague experience.
- Use commercial awareness and business understanding to offer pragmatic and appropriate solutions based on the needs of the business.

Skills, know-how and experience:

- Must be adept at using systems and be highly efficient with this
- Ideally experience in the fundamentals of HR practice, confident in dealing with core issues, having operated in a similar role.
- Excellent planning and organising skills and able to work in a fast paced environment, prioritising effectively.
- Excellent communication skills with the ability to adapt communication style to the audience.
- Ability to develop and maintain effective working relationships at any level by building trust and delivering a customer service that is acknowledged as high quality.
- Able to troubleshoot queries using a range of sources of information to resolve.
- Excellent attention to detail with the confidence to challenge errors and action accordingly.
- Excellent knowledge of Microsoft Word and Excel to manipulate data and produce insight.