People Services Advisor

**Job Description**:
As a People Services Advisor, you will play a key role in delivering a seamless, high-quality colleague experience within the People Function. You will be responsible for providing expert guidance and support to colleagues and managers on a range of people-related matters, ensuring compliance with policies, procedures, and local legislation. This role is instrumental in enhancing our People Services function by driving simplicity, standardisation, and efficiency while delivering a globally aligned and regionally tailored service.

The People Services team is a vital part of the People Operations function, supporting Sage’s global workforce across the UKI, North America, EMEA, South Africa, and APAC. Established a few years ago, this best n class team is at the heart of shaping and developing our People Services team. We operate autonomously within a clearly defined service scope, embedding within Sage’s Global People Operating Model. Our mission is to provide an efficient, colleague-focused service that enhances engagement, optimises processes, and drives continuous improvement.

What's in it for you?
- Be Part of a Global People Team: Join a collaborative and high-impact team supporting Sage colleagues across the UKI, North America, EMEA, South Africa, and APAC, gaining valuable international exposure and insight into global People Services practices.
- Shape the Future of People Services: This is a unique opportunity to contribute to the development and evolution of a growing People Services function at Sage, where your voice and ideas will help shape globally aligned and regionally tailored People Services.
- Support Diverse Regions & Complex Challenges: Work with stakeholders across various countries, supporting a wide range of people related matters, from employee relations to organisational change, enhancing your skills in a truly dynamic, multicultural setting.
- Grow With Industry Leaders: Sage is a forward-thinking, tech-driven company where people are the heart of everything. You’ll work alongside professionals, specialists, and business leaders who are passionate about continuous improvement and colleague experience.
- Hybrid Working & Career Development: Enjoy a flexible hybrid model (3 days in the office) and ongoing learning opportunities, while developing a robust understanding of global People Services systems like ServiceNow and Sage People.

Key Responsibilities

Responsibilities of the People Services Advisor:

- Absence Management - Support managers in handling absence-related issues, including unjustified absence, reasonable adjustments, occupational health, and wellbeing support pathways, collaborating with external providers.
- Trend Monitoring - Assess and escalate absence trends to Employee Relations and Strategic People Business Partners to promote early intervention.
- Employee Relations - Provide expert advice on a range of employee relations matters, including performance, investigations, disciplinary actions, grievances, redundancy, and flexible hybrid working queries/requests.
- Policy & Compliance - Ensure policies and procedures are applied fairly and consistently while acting as an escalation point within the People Services team.
- Health & Welfare Support - Administer private health insurance claims, supporting colleagues and managers through the process, along with delivering Manager upskilling sessions
- Manager & Colleague Support - Act as a trusted advisor, guiding managers and colleagues through key people processes.
- HR Systems, Documentation & Communication - use HR case management system, ServiceNow and Sage People to capture the colleague journey, manage formal communications across employee relations processes, ensuring clarity and compliance with legal standards.
- Process Optimisation - Identify and drive continuous improvements to simplify processes, establish global standards, and enhance the colleague experience.
- Organisational Change Support - Assist with change programs, building business cases for People Business Partners (PBP’s) ensuring smooth transitions while maintaining compliance and engagement.
- Data-Driven Insights - Leverage internal systems to analyse trends, inform decision-making, and develop training and guidance materials.
- Collaboration - Work closely with Strategic People Business Partners, People COEs (e.g., DEI, Global Mobility, Reward, Payroll, L&D, Reporting, Benefits, Talent Acquisition), and other stakeholders to ensure a consistent and effective service.
- GDPR & Data Management - Ensure all activities comply with GDPR and data retention policies.

Your benefits
- Work away scheme for up to 10 weeks a year
- On-going training and professional development
- Paid 5 days yearly to volunteer through our Sage Foundation
- Flexible work patterns and hybrid working

Function

People

Country

United Kingdom

Office Location

Newcastle

Work Place type

Hybrid

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