A2/administration Officer, Cardiff

**Details**:
**Reference number**:

- 307662**Salary**:

- £22,183- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Administrative Officer- A2**Contract type**:

- Permanent**Business area**:

- Insolvency - Business Services Directorate**Type of role**:

- Insolvency
- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 7Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- CardiffAbout the job

**Job summary**:
The Insolvency Service is a leading Government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty.

We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, though our Engagement network or in their own local communities via volunteering opportunities.

The Insolvency Service is a great place to work, learn and grow your career.

The work of the Payment Protection Insurance (PPI) Team is focused on the timely distribution of funds received from the recovery of PPI related assets held on bankruptcy cases. This is a significant piece of work for the Insolvency Service which directly supports our objective of maximising returns to creditors.

The team is currently based across 3 locations: Chatham, Exeter and Manchester and we are now setting up a new team in Cardiff.

**Job description**:
This is an exciting opportunity to join the Payment Protection Insurance (PPI) team, which is part of Business Services Directorate. The team is responsible for dealing with the distribution of funds received from the recovery of PPI related assets held on aged bankruptcy cases. The team work to demanding but achievable targets in a busy office environment. The work requires a reasonable level of numeracy skills with our aim being to start team members on straightforward tasks with the option of progressing to casework. After a period of consolidation competent case officers will be introduced to more complex cases.

**Responsibilities**

Responsibilities will include, but are not limited to:

- Managing a case load of bankruptcy and partnership cases.
- Entering information onto our computer system and producing standard reports for approval.
- Following guidance and protocols to prepare cases for payment and distributing funds to creditors.
- Providing excellent customer service.
- Providing general administrative support to the team and other business areas, when needed.
- Supporting Continuous Improvement activities, as well as team, directorate and wider agency initiatives.

**Person specification**:
The successful applicant will be able to demonstrate the following skills, knowledge, and abilities:

- You will have an inquisitive mind and enjoy working with numbers and financial information.
- You will have an ability to work independently to follow instructions and guidelines carefully and to ask for help when needed.
- You will have a desire to work as part of a team to meet targets.
- You will have excellent organisational and time management skills which enable you to meet deadlines whilst being flexible when urgent works needs to be completed
- You will have a motivation for learning and a desire to deliver excellent service to our customers.
- You will have basic IT skills or be prepared to learn these skills.

**Benefits**:

- Alongside your salary of £22,183, Insolvency Service contributes £5,989 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.We want you have a good work-life balance and want to support you in all that you do so we offer a great benefits package:

- Flexible working arrangements and flexi-time.
- Full time new entrants to the Civil Service and those Civil Servants on modernised terms and conditions will be entitled to 25 days leave increasing on a sliding scale to 30 days after 5 years’ service.
- In addition to this you are entitled to 8 public/bank holidays plus an additional day of privilege leave.
- Competitive maternity, paternity and parental leave.
- 5 days paid leave for learning and development
- 5 days paid for volunteering
- Cycle to work scheme
- Season ticket loan
- Staff have access to an employee assistance programme, Workplace Wellness, for confidential, independent support and advice during difficult times in either their professional or personal life.
- Civil Service Pension

Things you need to know

**Selection process details**:

- This vacancy is using Suc