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Front of House Administrator

2 weeks ago

Fareham, United Kingdom The Wheel Specialist Full time

**Job Overview**

Role & Responsibilities:
We are looking for a diligent, ambitious individual that is keen to become an integral part our business

The front of house role is very broad but full training and on-going support will be given. With the variety of this role your work life should NEVER be boring.

Duties / Responsibilities include:

- Ensuring a great customer service and love working with a premium brand
- Answer the incoming calls from prospective and existing customers and traders, providing quotes and answering queries.
- Maintain and promote our brand “The Wheel Specialist” the number one Alloy Wheel Refurbishment provider for both public and trade.
- Meet and greet retail and trade customers visiting branch daily and liaise with them and the team to ensure a smooth process
- Work with director to manage and execute a successful sales and marketing plan
- Manage and maintain contact information of trade and public customers utilising our software systems
- Make contact with our lead enquiries ,discuss barriers and assist in converting to sales
- Work to clear guidelines within the job specifications and role
- Strong Administration skills are essential.

Other Requirements

You need to be dynamic, focused, attentive, devoted, and diligent with a sense of humour and great communication skills - prepared to always go the extra mile to achieve the best results. A level of flexibility is essential within this role.

If you feel you have what it takes to be a key part of a top quality, UK recognised business then contact us and tell us why you are right for this position

**Duties**
- Greet guests warmly and assist with check-in/check-out processes.
- Manage phone calls and respond to inquiries in a professional manner.
- Maintain accurate records through data entry and clerical tasks.
- Managing bookings and payments.
- Ensure the front of house area is tidy and presentable at all times.
- Assist with administrative tasks as required to support the team.

Pay: £22,880.00-£26,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: Front of house administrator
Expected start date: 03/02/2025