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Reactive Repairs Supervisor
2 weeks ago
**We have an opportunity for a Reactive Repairs Supervisor** to join our Wates team within our Responsive Maintenance division. You will be working out of our Croydon office on one of our social housing contracts, delivering reactive maintenance to our residents.
**Key Accountabilities will include**:
- Ensure high quality service is provided with the management of the work scheduling in accordance with company procedures, standards and SLAs
- Represent Wates at client and resident performance meetings as requested by the Operations Manager
- Manage the responsive repairs function to ensure consistent performance against targets
- Effective and efficient management of material costs and ensure that all are following correct processes and procedures
- Monitor quality of work through inspection, inspection reports, analysis of key performance indicators and analysis of customer satisfaction surveys.
- Lead, manage and contribute to the development of your team and determine optimum employment levels to comply with the provision of the service
**You must have a full UK driving licence.**
**To be successful in the role** you must also be an excellent communicator with the ability to problem solve, multi task and work to tight deadlines. Prior responsive maintenance experience is crucial to the role. You must also have your SSSTS qualification as a minimum.
Wates is one of the UK’s leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.
We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:
**Thriving places** - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
**Thriving planet** - protecting nature and taking action on climate change by collaborating and innovating with our partners.
**Thriving people** - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.
We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.
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