Service Reception Supervisor

2 days ago

Croydon, United Kingdom Matt Burton Full time

Our Client, a leading car manufacturer are currently looking for a Service Reception Supervisor to join their business based out of their Croydon Dealership.
As a Service Reception Supervisor, you are responsible for engaging with customers day to day, discussing their service and MOT requirements and providing the best solution for the customer. You will also be responsible for the other Service Advisor's ensuringthey are keeping customers informed on progress, upselling products and delivering the best customer service possible.
This is a great opportunity for an experienced Service Advisor to take their first step into management, or a Service Reception Supervisor who is looking to grow their OTE and knowledge of Hybrid technology.
About the role
- Taking appointments from our lead qualification team
- Manage and develop the existing service team
- Meeting and greeting customers (walk in/appointment) and arranging vehicle maintenance
- Discussing various options available to customers working within the lines of their needs and budget
- Help coach and develop the Service team
- Go over repair options & costs with customers making sure they understand what is required and why
- Speak to customers over the phone and F2F
- Help invoice all work carried out
- Ensure customers are dealt within a speedy and efficient manner
- Giving an honest, transparent sales experience
- Meeting or exceeding targets based on sales and customer satisfaction
- Upselling additional work, service plans and extended warranties
- Delivering excellent service at all times making their experience enjoyable and memorable
- Manage any complaints or issues that may arise
- Work very closely with the Workshop Controller and Aftersales Manager
About you
- Experience working in a Main Dealer environment
- Be an experienced Service Advisor (ideally senior)
- Much have experience in managing a team
- Have excellent customer service ability and the desire to sell
- Hold a full UK driving licence
- Thrive under pressure
- Have a desire to succeed
- Be able to lead from the front and the ability to manage a team
About the company
- Excellent basic salary and bonus scheme
- Bonus based on sales, customer service and add-ons
- Ability to progress through internal promotion
- Excellent benefits package, including pension, healthcare, and car leasing schemes
- Flexible progression based on your career aspirations
- Manufacturer based training
What's next?

  • Service Reception Supervisor

    1 week ago

    Croydon, United Kingdom Matt Burton Full time

    * senior service advisor - service reception supervisor Our Client, a leading car manufacturer are currently looking for a Service Reception Supervisor to join their business based out of their Croydon Dealership. As a Service Reception Supervisor, you are responsible for engaging with customers day to day, discussing their service and MOT requirements and...

  • Reception Lead

    1 week ago

    Croydon, United Kingdom New Addington Group Practice Full time

    New Addington Group Practice, part of Bourne Health, are looking for a proactive and enthusiastic Reception Lead to work as part of our administration and multi-disciplinary team. Your responsibilities will include working closely with the Practice Manager, and clinical teams to support the delivery of safe, effective, and well-coordinated care. We...

  • Patient Care Reception Lead

    1 week ago

    Croydon, United Kingdom New Addington Group Practice Full time

    A leading healthcare provider in Croydon is looking for a proactive Reception Lead to manage the reception team and ensure high-quality patient service. You will oversee daily operations, manage patient access, and support your team's development. The ideal candidate will have strong interpersonal skills, experience in a busy reception environment, and...

  • Reception/clerical Officer

    4 days ago

    Croydon, United Kingdom Croydon Health Services NHS Trust Full time

    The post holder will work within the DN Admin hub, undertaking a range of administration and switchboard duties to ensure efficient and effective services are delivered to meet the needs of the patients. Band 2 Receptionist/Clerical Officer 37.5hrs per week The post holder will be required to cover reception and contribute to the smooth running of the...

  • Midday Meals Supervisor

    2 days ago

    Croydon, United Kingdom Harris Federation Full time

    **Summary** Do you want to support an academy near you? We are looking for a Midday Meals Supervisor to join our team at Harris Primary Academy Purley Way, securing the safety, welfare and good conduct of children during the lunchtime break period. **About Us** Harris Primary Academy Purley Way has been open since 2016 and is Ofsted rated 'Outstanding' in...

  • Night Reception Team Member

    1 week ago

    Croydon, United Kingdom Travelodge Full time

    Come and join our amazing team at Travelodge London Croydon Central as a Night Reception Team Member on a Full Time contract, be part of a Fun, Energetic and family feel team with flexible working to suit everyone. No experience required for this role, we can coach and teach you everything you need to know! Just some of the benefits: - Fun friendly...

  • Night Reception Team Member

    2 weeks ago

    Croydon, United Kingdom Travelodge Full time

    Come and join our amazing team at **Travelodge London South Croydon** as a Night Reception Team Member on a Part Time contract, be part of a Fun, Energetic and family feel team with flexible working hours to suit everyone. No experience required for this role, we can coach and teach you everything you need to know! Just some of the benefits: - Fun friendly...

  • Field Supervisor

    1 week ago

    Croydon, United Kingdom GinareMedilink Full time

    Field Supervisor: Domiciliary Care Services Location: Croydon & The London Borough of Barking & DagenhamCompany: Star Care UK LtdSalary: GBP26,000 to GBP28,000 dependent on experience Oversees sponsorship is NOT available for this role Star Care UK Ltd is seeking dedicated and confident Field Care Supervisors to join our expanding Domiciliary Care teams in...

  • Scaffolding Contracts Supervisor

    7 days ago

    Croydon, United Kingdom ONLi Group Ltd Full time

    Our client is looking for a Scaffolding Supervisor to join a Scaffolding Contractor based the South East. The Scaffolding Supervisor will be working on a wide range of Scaffolding services to both the commercial and domestic sectors. The Scaffolding Supervisor will be responsible for overseeing the various projects progress, ensuring schedules and health and...

  • Scaffolding Contracts Supervisor

    1 week ago

    Croydon, United Kingdom ONLi Group Ltd Full time

    Job DescriptionOur client is looking for a Scaffolding Supervisor to join a Scaffolding Contractor based the South East. The Scaffolding Supervisor will be working on a wide range of Scaffolding services to both the commercial and domestic sectors. The Scaffolding Supervisor will be responsible for overseeing the various projects progress, ensuring schedules...