Service Reception Supervisor

7 days ago

Croydon, United Kingdom Matt Burton Full time

* senior service advisor
- service reception supervisor
Our Client, a leading car manufacturer are currently looking for a Service Reception Supervisor to join their business based out of their Croydon Dealership.
As a Service Reception Supervisor, you are responsible for engaging with customers day to day, discussing their service and MOT requirements and providing the best solution for the customer. You will also be responsible for the other Service Advisor's ensuringthey are keeping customers informed on progress, upselling products and delivering the best customer service possible.
This is a great opportunity for an experienced Senior Service Advisor to take their first step into management, or a Service Reception Supervisor who is looking to grow their OTE and knowledge of Hybrid technology.
About the role
- Taking appointments from our lead qualification team
- Manage and develop the existing service team
- Meeting and greeting customers (walk in/appointment) and arranging vehicle maintenance
- Discussing various options available to customers working within the lines of their needs and budget
- Help coach and develop the Service team
- Go over repair options & costs with customers making sure they understand what is required and why
- Speak to customers over the phone and F2F
- Help invoice all work carried out
- Ensure customers are dealt within a speedy and efficient manner
- Giving an honest, transparent sales experience
- Meeting or exceeding targets based on sales and customer satisfaction
- Upselling additional work, service plans and extended warranties
- Delivering excellent service at all times making their experience enjoyable and memorable
- Manage any complaints or issues that may arise
- Work very closely with the Workshop Controller and Aftersales Manager
About you
- Experience working in a Main Dealer environment
- Be an experienced Service Advisor (ideally senior)
- Much have experience in managing a team
- Have excellent customer service ability and the desire to sell
- Hold a full UK driving licence
- Thrive under pressure
- Have a desire to succeed
- Be able to lead from the front and the ability to manage a team
About the company
- Excellent basic salary and bonus scheme
- Bonus based on sales, customer service and add-ons
- Ability to progress through internal promotion
- Excellent benefits package, including pension, healthcare, and car leasing schemes
- Flexible progression based on your career aspirations
- Manufacturer based training
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