Onboarding Care Coordinator

7 days ago

Wimbledon, United Kingdom HFH Healthcare Full time

**Mission:**

At HFH Healthcare, our mission is to be the most trusted and highly regarded provider of nurse-led specialist complex healthcare for adults and children in and around London.

We are a fast-growing independent organisation, delivering high-quality, individually tailored and flexible care through teams of highly trained specialist nurses or nurse-led Health Care Assistants. We provide care and rehabilitation for a wide variety of injuries, disabilities and long-term conditions to highly dependent patients in the comfort and security of their own homes, throughout London and the Home Counties.

Working in partnership with the NHS continuing healthcare teams and private teams, our enhanced level of specialist clinical support enables individual clients to remain in their home even when the level of healthcare required is highly complex.

**Role Details**:
**(No On Call or Weekends)**
- This role will involve meeting new clients with the Commercial Director and Senior Nurse Assessor at the hospital before discharge
- Interacting and building strong relationships with the clients as well as spending time with the clients' family
- Helping out with recruitment & compliance for new clients when required in absence of the onboarding recruitment and compliance officer
- You will be responsible for supporting and managing a care portfolio of clients including regular touchpoints and client visits so communication and being confident in a client facing role is essential.
- You will work closely with your clients and the supporting carers to ensure a stable team of carers is always rostered in and well in advance and ensure that all parties are” in the know” at all times.
- As part of the ongoing support for your carers you will be accountable for conducting ongoing carer supervisions and annual appraisals for all carers who work for your clients.
- You will be adept at problem solving and identifying issues arising to ensure that continuity of care for your clients is always maintained.
- All tasks being delivered will need to be with a mindset of delivering the highest quality care and customer service excellence.
- Due to having an On Call Care Coordinator team, this roledoes nothave any on call responsibilities and it is not needed to cover shifts in the community.

**What we offer**:

- Excellent rates of pay
- Flexible working patterns
- Free high-quality induction and mandatory training
- Free specialist clinical training for complex care, bespoke onsite and in-house development with continuous clinical support
- Ongoing training and development opportunities
- Regular contact with the care management team
- Full support and 24/7 on-call support from a Registered Nurse
- Paid annual leave (pro rata)
- Company pension scheme
- Weekly Covid-19 tests and vaccination facilitation
- Paid employee referral scheme: £150 (Carer) £200 (Nurse) -_terms & conditional apply_
- Free confidential wellbeing and support telephone line
- Support from mental health first aiders

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