On Call Care Coordinator

Responsible to: Operations Director

Hours of work: 24 hours per week

Pay: £22,000 **pro rata**

HFH Healthcare is a fast-growing independent healthcare organisation which delivers the highest quality care to highly dependent Adult & Children in the comfort and security of their own homes, throughout Central and Greater London. Working in partnership with the NHS continuing healthcare teams, our enhanced level of specialist clinical support enables individual clients to remain at home even when the level of health care required is highly complex.

**MAIN ROLE PURPOSE**:
To be responsible for the out of hours (weekend and bank holiday) service delivery including producing detailed work schedules for the care workers and providing both written and verbal instructions/guidance to them. Identifying and co-ordinating carers for any shifts that are or become uncovered. To be the first point of contact for the clients and carers, in a professional manner at all times, on the telephone or in written communication.

**JOB SUMMARY**:

- To effectively ensure packages are appropriately staffed in cases of absence, sickness and emergencies
- To ensure that the on-call telephone is answered promptly, and people are spoken to in a polite and respectful manner
- To comply with the company policies and procedures that are in line with the CQC
- To maintain confidentiality at all times and in line with the company's confidentiality policy
- To carry out the monitoring of the services to ensure that it meets the targets of the company, contractual requirement of the commissioners and escalating to Senior Care Coordinator or Operations Director if necessary
- To report any issues concerning the service provided to the Senior Care Coordinator or Operations Director
- To provide service advice and support to clients, families and care teams
- Report to Clinical Team any concerns and changes to health needs so that action can be taken
- To work as a team in 'trouble shooting' and identifying cover for last minute sickness calls
- Working within cases as required
- To notify the recruitment team if a more targeted recruitment campaign should be carried out due to location or client's specific requirement
- To gain a clear understanding of the care required and client's health needs and clear guidance and instructions explained to potential carer
- To support carers with healthcare technology used in the home
- Any additional support tasks as requested

**SKILLS & EXPERIENCE**:

- Rota management experience
- Healthcare or care coordination experience
- Good communication skills both verbal and written
- Dedicated and committed
- Resilient and calm under pressure
- Abilities to deal with change and emergencies
- Ability to display empathy and understanding
- Flexible and reliable
- Creative and innovative
- Effective team player
- Good planning and organisational skills

**What we offer**:

- Competitive salary
- 25 days annual leave + Bank Holidays
- Free high-quality induction and mandatory training
- Free specialist clinical training for complex care, bespoke onsite and in-house development with continuous clinical support
- Ongoing training and development opportunities
- Regular contact with the care management team
- Full support and 24/7 on-call support from a Registered Nurse
- Company pension scheme
- Paid employee referral scheme: £150 (Carer) £200 (Nurse) -_terms & conditional apply_
- Retail rewards & savings via to the Blue Light Card
- Free confidential wellbeing and support telephone line
- Support from mental health first aiders