Support Service Secretary

Are you passionate about your administrative and secretarial contribution in the working environment, are you always trying to assist in the discovery of new ways to improve our service and ultimately the young people’s experience of our service? If you have got what it takes to work as part of a fantastic team in one of our Support Service Secretary roles here at Red Kite View, then this may be the role for you

Working as part of an extensive multi-disciplinary team, our purpose is to assist in building better links with local services and partner agencies. This is to reduce admissions and lengths of stay and improve the quality of care. Therefore, the following experience is essential: excellent typing skills, the ability to servicing meetings from preparation through minute taking/transcription etc, distribution of agreed minutes, chasing actions, audio/digital typing with high level of accuracy and good communication skills are all key skill for the role.

[We are open to discussion in relation to working from home on occasions and flexibility where the service permits.]

We are looking for a committed, reliable secretary to join our administrative team who will assist in supporting the clinical teams from an administration perspective. You will be directed and guided by the Team coordinator but will at times work using own initiative within the boundaries of the role.
We provide a high-quality support service which is integral to the success of the service, and we are looking for someone who feels they can enhance the admin provision already being provided.
You will be an experienced team player who has the skill, knowledge, and the right attitude able to assist in the delivery of a high quality, accurate and timely support service. You will be self-motivated and able to work effectively, in what can at times be a pressurised environment.
The role will also require excellent and proven communication skills, organisational skills, word processing skills at a high level with experience of digital dictation systems. You will have good skills surrounding electronic systems i.e. EPR (electronic patient records) and the ability to work independently but able to accept direction from the Line Manager as required.
We are looking for an experienced, flexible, and committed person who shares our belief that we can make a real difference to people’s wellbeing.

We are a high quality, high performing NHS foundation trust. We are the main provider of specialist mental health and learning disability services in Leeds. We also provide specialist inpatient services in York as well as some highly specialised services across the country.
We employ around 3,000 staff and every year we have contact with over 25,000 service users. Our vision is to provide outstanding mental health and learning disability services as an employer of choice. Our ambition is to support our service users and carers, our staff and the communities we serve to live healthy and fulfilling lives. We need people like you to help us achieve our goals; to live our lives free from stigma and discrimination; and to improve the lives of people with a learning disability and mental ill health.
We perform well against local and national targets and in our most recent CQC inspection, 85% of our services were rated good or outstanding.
As a teaching trust with strong links to local universities, we are a centre of excellence for teaching, research and development.

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED

The key knowledge, skills and experiences needed to undertake the role are:
Knowledge
- Knowledge of general office duties (electronic and manual filing systems, faxing, photocopying etc.)
- Good working knowledge of Microsoft Office
- A minimum of 18 months secretarial experience at NVQ level 3 or equivalent.
- Knowledge of a variety of software packages
- Working knowledge of electronic diary management
- Understands the responsibilities of working with confidential information.
- Knowledge of medical (psychiatric) terminology (desirable)
- Knowledge of Mental Health Services (desirable

**Skills**:

- Excellent word processing skills at RSA 3 standard or equivalent - tested.
- Ability to organise, create, file and retrieve electronic and manual records
- Excellent communication skills, verbal and written with service users, relatives and staff.
- Excellent numeracy and literacy skills.
- Ability to organise on request meetings providing fully serviced meeting from start to finish, this would include collation of all paperwork, the transcription of all minutes and all follow up actions.
- Ability to make informed decisions with regard to patient enquiries within the boundaries of the role
- Demonstrate the ability to prioritise work and meet deadlines with direction from the Support Service Team Co-ordinator
- Ability to work within a team and to communicate effectively within that team.
- Good organisational skills and ability to work under pressu